User-mode Driver Crash - Event ID 10111

[DonK]

I continue to have the loss of video problem I reported in my previous post, however the DriverFrameworks-UserMode Log no longer shows the driver crash error, although it continues to show other apparently normal events related to my ASUS USB monitor using the DisplayLink driver.

If someone can suggest a way to troubleshoot this intermittent loss of video, I would appreciate it.

[AlbanRampon]

Then I would recommend you start a new thread with new behaviour and details, please.

[eastevenson]

I'm having this same issue with a new Acer XF270H monitor I bought. I've been running a Dell and AOC monitor with my D3100 DisplayLink device and Latitude 7290 with Windows 10 Enterprise for a year+ without any issues. I added a new Acer monitor, and almost immediately this problem starts.

The Acer monitor keeps freezing up and throwing the 10111 (when it's attempting to restart) and 10112 (when it gives up on restarting) errors, and both external monitors are disabled, leaving only the built-in laptop display functioning. USB devices on my D3100 that don't go through the DisplayLink chip (mouse, keyboard) continue to function after a brief hiccup during the disconnecting of the monitors.

Disconnecting and reconnecting the USB 3.0 uplink cable restarts successfully, and then anywhere from 5 minutes to an hour later it happens again.

Software-wise, I've uninstalled and then did a clean install/update of:
- USB Root Hub driver
- USB 3.0 Host Controller driver
- DisplayLink core software
- DisplayLink driver
- Acer monitor driver
- Intel graphics driver
- Ran Windows update to ensure nothing else outdated

Hardware-wise, I've tried:
- Running just the Acer and Dell monitors without the AOC monitor (this was one of the first things I tried and everything since then has been tested with just those 2 external monitors to simplify things)
- Connecting the Acer to my D3100 with HDMI-to-HDMI
- Connecting the Acer with DisplayPort-to-DisplayPort
- Swapping out the USB uplink cable between the D3100 and my laptop for a different one
- Trying both USB 3.0 ports on my laptop
- Running Acer and Dell monitors with and without the lid closed on the laptop

Settings-wise, I disabled USB Selective Suspend when plugged in (as recommended by DisplayLink troubleshooting guide), and just blindly stabbing in the dark I also tried setting the refresh rate of the Acer down to 60Hz instead of the 120Hz it defaults to, and tried turning off FreeSync on the Acer monitor.

The only thing I haven't done of the recommendations I've found is tried to update the BIOS because this is a work computer and they don't give us the BIOS passwords for our machines as a matter of policy, but it's not all that old - Dell 1.6 from August 2018. Our IT department doesn't support personal devices and peripherals so can't help me with this issue. I'm about to just return the monitor if I can't figure this out in the next day or two, but I'd rather avoid the hassle and get this one working if possible.

Attaching the output from the Support Tool here.

[Xplorer1]

I'm suffering this error (10111) as well. Dell XPS 13, D3100 dock. I've uninstalled and reinstalled the DL drivers, installed every maintenance and driver download that Dell has to offer and still it happens. I have 2 external monitors - a Dell Ultrasharp 25" (at 2560*1440) and a Samsung 22" (1920*1080). I don't use the laptop monitor.

Both monitors go dark simultaneously, then he laptop hibernates (I think). Power goes off, I press the power button, the Dell logo appears, blinks off, comes back with the rotating wheel, and then either the monitors come on and I'm back in business, or only the laptop monitor comes on. All my apps are still running in either case. In the latter case, in Device Manager I disable all the Displaylink D3100 instances (there are generally 4 rather than 2) and re-enable them. At some point in this process the monitors come back to life and the number of D3100 instances goes back to 2. And of course Event Viewer shows 5 or 6 10111 critical events.

Then for a variable period - up to 24 hours - it's fine, before it happens again.

[onix]

Add me to the list of affected users -- an ASUS MB168B+ connected to a Lenovo 460s with the latest BIOS and running Windows 10. Problems started after an OS update from version 1809 to 1909. The two DriverFrameworks-UserMode errors occur only at startup, causing at least a 45 second delay before the login screen displays.

The two errors in the Event Log occur in sequence:

• Event ID 10110: A problem has occurred with one or more user-mode drivers and the hosting process has been terminated. This may temporarily interrupt your ability to access the devices.
• Event ID 10111: The device MB168B+ (location 0000.0014.0000.013.001.000.000.000.000) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.