Monitor not detected

[Niels_K]

Originally Posted by AlbanRampon

Hello houtj1990,

Simply install 9.3 Beta or newer from: https://www.displaylink.com/downloads/windows

From what we've seen with the protocol analyzer, the display would not following the DisplayPort spec (far from it). We have however found a way to make it work without jeopardizing our compliance to the standard.

Kind regards,
Alban

Hi Alban,

I have a combination of Dell D6000 and a Dell S2717DG (G-Sync) monitor which is not working via Displayport. Windows fails to detect the monitor on the Display Port link but works fine (though at 60hz) via HDMI. I;ve installed the 9.3 beta 1 drivers and updated the D6000 firmware but no luck. Any thoughts?

Thanks

[AlbanRampon]

Hello Niels,

We have tested and also received external positive feedback on the Dell S2716DG.
Would you please be able to gather the logs with our tool and share?

Only employees can download attachments from the forums, and the steps with tools is listed in the last link of my forum signature.

Kind regards,
Alban

[Niels_K]

Originally Posted by AlbanRampon

Hello Niels,

We have tested and also received external positive feedback on the Dell S2716DG.
Would you please be able to gather the logs with our tool and share?

Only employees can download attachments from the forums, and the steps with tools is listed in the last link of my forum signature.

Kind regards,
Alban

Thank you Alban. I've done the collection.

HDMI labeled zip file is with the monitor connected via HDMI.
DisplayLink labeled file is with the monitor connected via Displayport.

[Niels_K]

Originally Posted by Niels_K

Thank you Alban. I've done the collection.

HDMI labeled zip file is with the monitor connected via HDMI.
DisplayLink labeled file is with the monitor connected via Displayport.

Hi Alban,

I recieved email notice of new drivers this monring. I installed those and am now running the monitor on Displayport at full 144hz spec. Thanks a lot.

[AlbanRampon]

Originally Posted by Niels_K

Hi Alban,

I recieved email notice of new drivers this monring. I installed those and am now running the monitor on Displayport at full 144hz spec. Thanks a lot.

Thank you Niels. I believe there must have been an issue when installing the previous version then. Glad it is in order now!