No Option to Allow Screen Recording - Mac 5.2.1

[annoyed-user]

Originally Posted by nyc123

I recently updated my Macbook Pro (2017) to Catalina 10.15.2. I'm not having any luck getting the MacOS App or the 5.2.1 driver. I'm relatively tech savvy and read the trouble shooting guides and feedback posted in this forum.

I note that the driver requires the user to permit 'screen recording' however when I navigate to security & privacy/privacy/screen recording there is no option available to select allow screen recording for DisplayLink. Does anyone know a manual fix for how to allow screen recording?

Any help would be greatly appreciated as there's nothing worse than having to work on one monitor when you need a second!

I have the same issue. Never got a prompt to allow screen recording. I am using a 16 inch macbook + Dell WD15. We need an update please!

[nyc123]

Has anyone had any luck prompting the screen recording option by clearing the system cache or rebooting in recovery mode?

[AlbanRampon]

Originally Posted by nyc123

Has anyone had any luck prompting the screen recording option by clearing the system cache or rebooting in recovery mode?

The issue with kext cache was addressed in 10.15.1.
I'd recommend removing everything and reinstalling again.
You need to approve kext within 15 min of installation.

If, like annoyed-user, you are not using a DisplayLink product, the DisplayLink User Agent would not start and therefore the permission wouldn't be listed.

Kind regards,
Alban

[mywalden]

Could it just be depending on an app? I use https://www.movavi.com/support/how-t...io-on-mac.html and I've got no problems. Maybe there's just some system conflict? I'm a noob though

[Bonellicious]

I deleted/reinstalled the whole thing many, many times now. Also, i see the system information that com.displaylink.driver.DisplayLinkDriver is listed in the disabled software section. Reason -> NO USER CONSENT. What does it mean!?

[rboerner]

Originally Posted by Bonellicious

I deleted/reinstalled the whole thing many, many times now. Also, i see the system information that com.displaylink.driver.DisplayLinkDriver is listed in the disabled software section. Reason -> NO USER CONSENT. What does it mean!?

Typically that means that the driver was not approved within the Security & Privacy settings.

DisplayLink has a knowledge base article here that may help --> https://support.displaylink.com/know...-functionality

[Traviswreed2]

In order to get the Targus docks to work with the latest Catalina update we had to use the following steps.

1) Install latest DisplayLink Beta driver
https://www.displaylink.com/downloads/file?id=1498
2) Plug in the AC power adapter that came with the Mac
3) open the Security > Privacy > Screen Recording (Notice there is nothing to click)
4) Plug in the docking station (which also has its own power)
5) The DisplayLinkUserAgent checkbox will now show up so you can check it
6) Reboot and remove the AC Power Adapter

Once these steps were completed the docking station continued to function, until rebooted and the DisplayLink Manager software was not running.
Opening DisplayLink Manager and going to the settings to select "Launch at Startup" resolved this issue as well.

[vlaim]

Originally Posted by annoyed-user

I have the same issue. Never got a prompt to allow screen recording. I am using a 16 inch macbook + Dell WD15. We need an update please!

+1 the same issue. Still no progress on it?

[AlbanRampon]

Originally Posted by annoyed-user

I have the same issue. Never got a prompt to allow screen recording. I am using a 16 inch macbook + Dell WD15. We need an update please!

I would recommend contacting the manufacturer, Dell, as this product doesn't use DisplayLink technology...