User-mode Driver Crash - Event ID 10111

[Babongo]

Originally Posted by AlbanRampon

Hello Dlong,

I've escalated the case and we're in discussion with the manufacturer.

Kind regards,
Alban
Ref 30803

Hi,

we started to rollout new Devices (HP EliteBook X360 1030 G4). We discovered the same Issues that you guys discussed here. Same Eventviewer-Errors 10110 and 10111, same behaviour with a Freeze for the external Displays and a LAN disconnect. Connected USB-Devices are still available (for Example the keyboard).

In addition, the Problem seems to occur more often, when there is a lot of Network traffic going on, like file transfers from a networkshare to the affected client or some downloads from the internet.

Our Environment looks like this:
Device: HP EliteBook X360 1030 G4
Dock: Lenovo Hybrid Dock (Latest Firmware installed)
Displays: FUJITSU Display B27T-7 (connected via DisplayPort)
Windows: Windows 10 1903 (with December Updates)

We tried nearly every DisplayLink-Driver Version. The Versions directly from Lenovo, the problem is still there. The most recent Version directly from Lenovo is 9.3.2992.
We also tried some older Verisons directly from Lenovo, same Problem.
Also, we tried the latest Version directly from the DisplayLink-Website. Sadly, the problem still exists.

We updated all Drivers on our HP-Notebook including the BIOS, chipset, Thunderbolt etc. The Problem is still there.

Only workaround by now is to connect the Dock via USB-A to the Notebook.

@AlbanRampon: You said, this Case is escalated. Are there any new insights about this problem?

Thanks and best regards.