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sachakrief · 01-26-2020, 09:27 AM

I forgot the logs i'm sorry ! It suppose to be in this reply.

AndrewJDawson · 01-27-2020, 11:08 AM

Hello again,

It looks like the logs you have sent are missing the DisplayLinkManager logs. Sometimes this happens if you haven't run the log collector as administrator because these logs are located in C:\Windows\Temp\DisplayLink.

Would you be able to put the logs from that directory into your zip file and re-upload please?

Kind regards,
Andrew

sachakrief · 01-27-2020, 02:51 PM

Hi @AndrewJDawson

I have just one .log file in this folder. I send it in attachement.

sachakrief · 02-04-2020, 03:44 PM

Something ??

sachakrief · 02-12-2020, 07:52 AM

No one knows i see ..

AlbanRampon · 02-12-2020, 10:42 AM

Hello,

The device is not recognised by the system in the logs you sent.
Unless the device shows in device manager, the driver isn't chosen by Windows.
From the model, you may want to try a USB2 cable or connect the device on a USB2 port.
Alternatively, you can contact the manufacturer for hardware support.

Kind regards,
Alban

sachakrief · 02-23-2020, 09:09 AM

@AlbanRampon Hi.

The device is working and recognized because i connected there my mouse in USB and also phone and it's working great.

01-27-2020, 11:08 AM	#2
AndrewJDawson Member Join Date: Jun 2019 Location: Cambridge, UK Posts: 38	Hello again, It looks like the logs you have sent are missing the DisplayLinkManager logs. Sometimes this happens if you haven't run the log collector as administrator because these logs are located in C:\Windows\Temp\DisplayLink. Would you be able to put the logs from that directory into your zip file and re-upload please? Kind regards, Andrew __________________ Andrew Dawson Displaylink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

02-12-2020, 10:42 AM	#6
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, The device is not recognised by the system in the logs you sent. Unless the device shows in device manager, the driver isn't chosen by Windows. From the model, you may want to try a USB2 cable or connect the device on a USB2 port. Alternatively, you can contact the manufacturer for hardware support. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

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02-04-2020, 03:44 PM	#4
sachakrief Junior Member Join Date: Jan 2020 Posts: 8	Something ??

02-12-2020, 07:52 AM	#5
sachakrief Junior Member Join Date: Jan 2020 Posts: 8	No one knows i see ..

02-23-2020, 09:09 AM	#7
sachakrief Junior Member Join Date: Jan 2020 Posts: 8	@AlbanRampon Hi. The device is working and recognized because i connected there my mouse in USB and also phone and it's working great.