2019 Macbook Pro 13'' - 2 external monitors work intermittently

JakubDabrowski · 02-19-2020, 09:23 AM

Hi There,

Thank you for your patience.

Could you please provide us with logs from your system? You may do it by following this link: https://support.displaylink.com/know...to-displaylink

Additionally, you may try using our new app beta version for MacOS that can be downloaded from here: https://www.displaylink.com/downloads/file?id=1498

Lastly, may you please confirm if you are closing the laptop or keeping it open during the plug?

Kind regards,
Jakub

02-19-2020, 09:23 AM	#2
JakubDabrowski DisplayLink Tech Support Join Date: Jan 2020 Location: Katowice, Poland Posts: 268	Hi There, Thank you for your patience. Could you please provide us with logs from your system? You may do it by following this link: https://support.displaylink.com/know...to-displaylink Additionally, you may try using our new app beta version for MacOS that can be downloaded from here: https://www.displaylink.com/downloads/file?id=1498 Lastly, may you please confirm if you are closing the laptop or keeping it open during the plug? Kind regards, Jakub __________________ Jakub Dabrowski DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution Last edited by JakubDabrowski; 02-19-2020 at 09:47 AM.

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