User-mode Driver Crash - Event ID 10111

[tannum99]

I've done some more work on this....
Not a fix, but a workaround

Went to Toshiba/Dynadock downloads for Toshiba drivers for PA3927A-1PRP

https://support.dynabook.com/support...ext=1200014770

Latest driver there is 8.2 dated June 2017

Unplugged Dynadock
Removed current driver 9.3 M1
Reboot
Install Toshiba/Dynadock ver 8.2 driver
Connect Dynadock
Works and stable !!!!

But .....
Windows update updated the driver to 9.2
and issues returned

Removed 9.2 driver
Re-Installed Toshiba/Dynadock 8.2
Now stable again

So then prevented Windows driver updates :

Control Panel.
System and Security.
Click System.
Click Advanced system settings from the left sidebar.
Select the Hardware tab.
Press the Device Installation Settings button.
Choose No, and then press the Save Changes button.

So now driver 8.2 is locked in and stable
Not a fix, but a workaround with a driver almost 3 years old

I believe this clearly demonstrates a driver issue
Toshiba / Dynadock / Displaylink
Please investigate why drivers later than 8.2 are failing

UPDATE:
Now stable 10 days with Toshiba driver version 8.2
Compared to previously crashing multiple times a day

Toshiba / Dynadock / Displaylink please respond

[jshrvs]

Brand new HP Spectre x360 with Plugable UD-ULTC4K docking station.

Running Windows 10 with most recent 9.3M1 DL driver. Only have two monitors connected via DP -> HDMI, Ethernet, and USB-C to host.

The docking station drivers are crashing multiple times a day with even ID 10110 and 10111, sometimes even crashing my laptop.

These DisplayLink docking stations and drivers are quite disappointing compared to those I have owned in the past.

Any solution yet, or are the DisplayLink and the manufacturers still pointing fingers at eacho other and/or ignoring the issue?

[tannum99]

They are ignoring. See my previous post. Basically I have proved this is a driver issue. The silence is deafening !
Have you tried my workaround ?
Go to HP website for latest HP drivers. Install that driver, then prevent Windows driver updates.
Worked for me !

[jshrvs]

Thanks tannum99 - I have just installed the driver you recommended to see if it helps resolve my issue as well. I appreciate you taking the time to share your experience and solution, especially given DisplayLink's lack of response and resolution of the issue.

I have been working with Plugable on this issue, and must say that their support has been great. They believe this issue is uncommon, but affects a number of DisplayLink-based docking stations with a few different DisplayLink chipsets. From what I understand, DisplayLink has been made aware of the issue but has not released a fix, and may basically be ignoring the issue because they don't consider it to be common enough to be a priority.

For anyone else experiencing the issue, please help to escalate this by raising a fuss! For me, this driver crash occasionally causes my laptop to crash and reboot as well. I'll likely end up having to return my docking station, as losing work due to a crashing laptop is not acceptable.

I have been using DisplayLink devices for probably 7 or 8 years now, and have upgraded as each new chipset has been released. I am disappointed that I am forced to backtrack to my older DisplayLink hardware, or to look for a more reliable multi-monitor solution now.

Originally Posted by tannum99

They are ignoring. See my previous post. Basically I have proved this is a driver issue. The silence is deafening !
Have you tried my workaround ?
Go to HP website for latest HP drivers. Install that driver, then prevent Windows driver updates.
Worked for me !

[tannum99]

Driver 9.3 M2 is released.
Installed, same issues. Surprise surprise !!

Back to 3 years old Toshiba version 8.2 for my DYNADOCK PA3927A-1PRP DYNADOCK U3.0
https://support.dynabook.com/support...ext=1200014770

And stable again

In the Release Notes...
----------------------------------------------------
Issues fixed in 9.3 M2 release (9.3.3324.0/9.3.3324.0)
----------------------------------------------------
- MSI package: hub USB3.0 link power management control improvement to address connection stability (31283/31500)
- DL-6xxx series: improved USB disconnection detection and display blanking (31433/31434)
----------------------------------------------------

Simply not fixed. Is anybody at DisplayLink really trying ?

[JakubDabrowski]

Hello,

I would like to apologize that we did not respond earlier on this topic. We have been checking forum threads, along with tickets, and received feedback on pre-release software that changes made in 9.3 M2 address some reports.
We would like to take a closer look with as much data as possible right now at the remaining cases.

If you would be so kind to gather and send advanced log files or attach them to your messages we would be very thankful.

Here is the guide how to do it step by step: https://support.displaylink.com/know...to-displaylink

Thank you for your patience.

Best regards,
Jakub

[tannum99]

Rapidly running out of patience. Have done this....in this order

Physically disconnected the DYNADOCK PA3927A-1PRP DYNADOCK U3.0
Device Manager - Uninstall & remove drivers, ALL Dynadock devices, Video Adapter, Ethernet, Sound
Programs - Uninstall DisplayLink software
Ran "DisplayLink Installation Cleaner" to remove any traces
Cleared temps from C:\Users\<User>AppData\Local\Temp
Reboot
Installed Toshiba Ver 8.2 driver from here :
https://support.dynabook.com/support...ext=1200014770
Physically connected Dynadock
Occasional crash, but not as bad as later drivers

Ran Support Tool, files attached

Used this procedure to prevent Windows from updating drivers. Ver 8.2 now prevented from updating
Using Group Policy Editor
https://www.auslogics.com/en/article...cific-drivers/

Will try different drivers when time permits