MacBook Pro (16-inch, 2019) Not Compatable?

[Bonellicious]

Originally Posted by dmeash

Follow link to Security/Privacy to enable ScreenRecording, press QUIT when prompted, finish setting up DisplayLink manager in screen recording.

Sorry dmeash, what do you meaen by that? my displaylink manager doesnt ask me anything, it just starts. but themonitor still doesnt work..

[peggles]

I'm having exactly the same issue with both the original driver and the beta despite hardware being recognised and DisplaylinkDriver registering as loaded as well.

Any advice as to how to include Displaylink as an option for 'Screen Recording' in privacy settings would be greatly appreciated.

DisplayLinkInfo_Output_20200317_132011.zip

[ausachov]

I fully support it. I spent half of the day on it.
Everything looks fine, but there is nothing in Screen recording section...

[JakubDabrowski]

Dear users,

Thank you for your patience.

Everyone that is staying on the beta version can follow up with the below guide to verify if that will resolve your issue.

1. Unplug your dock
2. Uninstall DisplayLink driver
3. Open Terminal on MacOS
4. Type command: tccutil reset ScreenCapture com.displaylink.DisplayLinkUserAgent
5. Press enter to proceed and this should reset screen recording saves
6. Install DisplayLink driver beta version (https://www.displaylink.com/downloads/file?id=1552)
7. Plug in the dock with monitors
8. Start the app from the menu it needs to be seen in the right upper corner
9. Verify screen recording settings

Thank you for checking it and if it won't resolve your issue. Please gather your log files by following this guide and post it below in your answers: https://support.displaylink.com/know...to-displaylink

Best regards,
Jakub

[MBP16]

Originally Posted by JakubDabrowski

Dear users,

Thank you for your patience.

Everyone that is staying on the beta version can follow up with the below guide to verify if that will resolve your issue.

1. Unplug your dock
2. Uninstall DisplayLink driver
3. Open Terminal on MacOS
4. Type command: tccutil reset ScreenCapture com.displaylink.DisplayLinkUserAgent
5. Press enter to proceed and this should reset screen recording saves
6. Install DisplayLink driver beta version (https://www.displaylink.com/downloads/file?id=1552)
7. Plug in the dock with monitors
8. Start the app from the menu it needs to be seen in the right upper corner
9. Verify screen recording settings

Thank you for checking it and if it won't resolve your issue. Please gather your log files by following this guide and post it below in your answers: https://support.displaylink.com/know...to-displaylink

Best regards,
Jakub

When will this be fixed properly?
I have to do this every time I restart my laptop, which is not acceptable as a long term option.

[JakubDabrowski]

Hello MBP16,

Thank you for contacting us.

You should not be asked to do this every time you restart your laptop.

Could you please gather log files for me by following this link? I would like to verify that separately.

If you would be interested in faster communication. You may send me the answer on this email address: technical_enquiries@displaylink.com

Kind regards,
Jakub

[jmesser]

I have followed all of these steps and it still does not work. I have a Macbook Pro 2019 13 in. running Catalina (10.15.4). Dell D3818DW monitor will not connect via D6000 dock to MacBook Pro running Catalina (10.15.4). Monitor connects normally when connected directly to the Macbook via USB-C. The monitor also works when connected via the D6000 dock to a Thinkpad Laptop. So it is not a hardware issue.

Logs and screenshots attached.