Device issue after upgrade to MacOS 10.15.4

[diegocdl]

Hi, today I installed macos 10.15.4 and I have problem with the connection of two external displays on my MacBook Pro 13 2018 (Touchbar) using a dell dock D6000 that uses the displaylink, before the update everything was working fine, I tried the last version 0.5 of the app, also I tried the driver 5.2.1 an none of them work, when I plug the dock my main display starts to blink and the external monitors don’t get any signal.

[vkr_zt@me.com]

Hi all,

Same problem for MacBook Pro 2019 13". After 10.15.4 upgrade both of my dock-stations with DisplayLink in not working anymore. Any suggestion @DisplayLinkTeam?

Thank you,

Vladimir

[francisleloutre]

Originally Posted by diegocdl

Hi, today I installed macos 10.15.4 and I have problem with the connection of two external displays on my MacBook Pro 13 2018 (Touchbar) using a dell dock D6000 that uses the displaylink, before the update everything was working fine, I tried the last version 0.5 of the app, also I tried the driver 5.2.1 an none of them work, when I plug the dock my main display starts to blink and the external monitors don’t get any signal.

Hi ! Same issue here with same dock and a 2019 MBP TouchBar. However, strange thing : on my 16" MBP also updated to 10.15.4, the driver still works.

Thanks for your help Display Link Team.

[vkr_zt@me.com]

Hi all,

Just tried to install BETA 0.5 drivers instead of stable version an it started to work. However there is another issue with this version of the drivers. Each time when I reconnect my laptop to the dock station all display settings (arrangement, resolution etc) are coming to default values. Interesting thing with screen arrangement is that default value is not. the same all the time (sometimes left screen is becoming right, laptop screen is sometime in the middle, sometimes on the right side etc.). Sometimes setting are reseting without reconnection which could be annoying during work.

Important to add that this issue was present on both previous beta drivers versions and it is not related to 10.15.4 setup.

Im using this product with 2 screens connected: https://i-tec.cz/en/produkt/cadual4kdock-2/

[abouc]

Hi, I was using the old Display Link driver 5.1.1 and everything was ok until my mac automatically updated itself to Catalina 10.15.4. Now it's killed both external screens attached and my macbook no longer charges up through the dock. The only thing that does work is the keyboard and mouse.

I have tried installing the 0.5 beta version of the display link drivers and this doesn't work. I have checked in the Mac System Reports section and the drivers are active there, and also checked that screen recording for display link is ticked in the system preferences section.

Help please @DisplayLink as this is killing work from home setup in this crisis.

[vkr_zt@me.com]

Originally Posted by abouc

Hi, I was using the old Display Link driver 5.1.1 and everything was ok until my mac automatically updated itself to Catalina 10.15.4. Now it's killed both external screens attached and my macbook no longer charges up through the dock. The only thing that does work is the keyboard and mouse.

I have tried installing the 0.5 beta version of the display link drivers and this doesn't work. I have checked in the Mac System Reports section and the drivers are active there, and also checked that screen recording for display link is ticked in the system preferences section.

Help please @DisplayLink as this is killing work from home setup in this crisis.

If you are using 0.5 beta do not forger to start Display Link Manger (in application folder) It was working for me after an additional restart.

[abouc]

Originally Posted by vkr_zt@me.com

If you are using 0.5 beta do not forger to start Display Link Manger (in application folder) It was working for me after an additional restart.

Thanks, I tried this and still no joy, however I noticed that the display link driver was no longer in the extensions section of system report and also that display link was not listed under the screen recording section. The display link manager app is running in the background and a little icon is up near the clock on my mac.

Any further ideas? Thanks for your help

[JakubDabrowski]

Hello Everyone,

Thank you for notifying as about this issue!

I want to inform all of you that our Engineering Team is aware of it and is already working on resolving this case.

What I would need for helping them would be to gather the log files from every person that is suffering from the problem.

Please edit your post and attach log files by following this guide: https://support.displaylink.com/know...to-displaylink

We would be grateful if any new users experiencing this problem could post a message with gathered logs.

Your help is much appreciated!

Best regards,
Jakub