Screen disconnects from time to time

socken23 · 04-05-2020, 08:52 AM

No change yet, but I did get feedback from DisplayLink that they're going to take a look at my logs. Let's hope they find something.

bthelm2 · 04-09-2020, 08:11 PM

Same issue here with a Dell Latitude 5500 running Ubuntu 18.04. I have to do it 5 - 6 times during my work day. Sometimes the screens totally freeze and disconnecting/reconnecting the dock doesn't fix it. Eventually the USB ports stop working and I have to reboot to get them back.

Phil_R · 04-13-2020, 06:12 PM

I'm having the same issue, using an HP Laptop 15 (5RA17EA#UUZ) with Ubuntu 19.10, connected to a Dell D6000 Dock and two Full-HD Samsung monitors. The very same dock runs flawlessly when connected to my business machine (Lenovo P50 with Windows 10). In my case, the issue usually occurs once probably 10 mins after starting the PC, after that it works - except for today, when I had to unplug the dock several times.

KatarzynaCzaja · 04-16-2020, 12:22 PM

Hello,

Please upgrade the firmware for your D6000 docking stations.
The manufacturer provides with a file that allows users to upgrade the firmware but only on a Windows based PC.
The link to the file can be found below:
https://www.dell.com/support/home/us...-d6000/drivers

Download it and update while connected to Windows machine. After the update please verify if it will be working on your regular computers.

Best regards,
Katarzyna

04-13-2020, 06:12 PM	#3
Phil_R Junior Member Join Date: Apr 2020 Posts: 1	Happens also with non-Dell machines I'm having the same issue, using an HP Laptop 15 (5RA17EA#UUZ) with Ubuntu 19.10, connected to a Dell D6000 Dock and two Full-HD Samsung monitors. The very same dock runs flawlessly when connected to my business machine (Lenovo P50 with Windows 10). In my case, the issue usually occurs once probably 10 mins after starting the PC, after that it works - except for today, when I had to unplug the dock several times.

04-16-2020, 12:22 PM	#4
KatarzynaCzaja DisplayLink Tech Support Join Date: Apr 2020 Posts: 461	Hello, Please upgrade the firmware for your D6000 docking stations. The manufacturer provides with a file that allows users to upgrade the firmware but only on a Windows based PC. The link to the file can be found below: https://www.dell.com/support/home/us...-d6000/drivers Download it and update while connected to Windows machine. After the update please verify if it will be working on your regular computers. Best regards, Katarzyna __________________ Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: Where to download the latest Windows drivers How to clean up a corrupted installation How to report Windows issues to DisplayLink for a speedy resolution How to report macOS issues to DisplayLink for a speedy resolution Last edited by KatarzynaCzaja; 04-20-2020 at 12:45 PM.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Switch to Linear Mode Hybrid Mode Switch to Threaded Mode

04-05-2020, 08:52 AM	#1
socken23 Junior Member Join Date: Dec 2019 Posts: 9	No change yet, but I did get feedback from DisplayLink that they're going to take a look at my logs. Let's hope they find something.

04-09-2020, 08:11 PM	#2
bthelm2 Junior Member Join Date: Apr 2020 Posts: 1	Same issue here with a Dell Latitude 5500 running Ubuntu 18.04. I have to do it 5 - 6 times during my work day. Sometimes the screens totally freeze and disconnecting/reconnecting the dock doesn't fix it. Eventually the USB ports stop working and I have to reboot to get them back.