HDMI audio is not working (Laptop is connected to LG TV via hdmi)

[KatarzynaCzaja]

Hello,

Can you tell me what is the length of the new cable?

Best regards,
Kasia

[displaylinkuser]

I've a 20 meters HDMI cable

Is it a problem?

[displaylinkuser]

I remind that the TV audio works perfectly when the HDMI is connected directly to the laptop and TV.

[KatarzynaCzaja]

Hi,

The length of the new cable should be okay.
When you are connected through the dock to the TV do you see the TV showing in the Sound settings -> Output devices? Or does it not show at all?

Best regards,
Katarzyna

[displaylinkuser]

It is not showing.

The LG-TV audio device shows and works properly only if I connect the HDMI directly to the laptop from the LG TV.

If I connect the hdmi cable to the docking station then I won't see the LG-TV audio as a playback device at all, even if I enable and display the disables devices.

(windows 10 / Laptop asus)


What do you think is the issue?

[KatarzynaCzaja]

Hello,

Please try to re-install our drivers:

1. Follow the instructions in the link here: https://support.displaylink.com/know...ink-software-o
2. Reboot the PC.
3. Then download and run the file under following link: https://www.displaylink.com/downloads/file?d=64
4. Reboot the PC.
5. Install our latest driver which can be found here: https://www.displaylink.com/downloads/file?id=1545

Let me know then if the issue persists.
Thank you,
Katarzyna

[displaylinkuser]

Any other solution?