MacBook Pro (16-inch, 2019) Not Compatable?

[JakubDabrowski]

Dear users,

Thank you for your patience.

Everyone that is staying on the beta version can follow up with the below guide to verify if that will resolve your issue.

1. Unplug your dock
2. Uninstall DisplayLink driver
3. Open Terminal on MacOS
4. Type command: tccutil reset ScreenCapture com.displaylink.DisplayLinkUserAgent
5. Press enter to proceed and this should reset screen recording saves
6. Install DisplayLink driver beta version (https://www.displaylink.com/downloads/file?id=1552)
7. Plug in the dock with monitors
8. Start the app from the menu it needs to be seen in the right upper corner
9. Verify screen recording settings

Thank you for checking it and if it won't resolve your issue. Please gather your log files by following this guide and post it below in your answers: https://support.displaylink.com/know...to-displaylink

Best regards,
Jakub