No Option to Allow Screen Recording - Mac 5.2.1

[alexthewilde]

I'm facing the same issue: there's no DisplayLink checkbox showing up under Screenrecording Settings.

MacOS Catalina 10.15.4
DisplayLink Driver 5.2.48 (Loaded YES)

[JakubDabrowski]

Hello,

Thank you for your patience.

If you are using Catalina could you please test our newest BETA driver?

Please remember to uninstall the older classic version.

Please let me know if you will be able to see screen recording options afterwards.

Best regards,
Jakub

[mwsp]

Same issue: on a MacBookAir 2015, running Catalina 10.15.5, I just installed latest stable release 5.2.4.

Had no issues on installation, kernel extension is loaded. Received no prompt for screen recording, nothing pending approval on General System Preferences, and DisplayLinkUserAgent is not listed for Screen Recording.

Is there a way to add manually? Even tried a full permission reset for Screen Recordings (tccutil reset ScreenCapture) but no change.

Hardware is AOC E1659 - plugged in, blinks, but nothing else.

[KatarzynaCzaja]

Hello,

If screen recording option is unavailable you have to make sure that your computer recognizes that DisplayLink powered device has been connected. There are usually two main scenarios where Screen Recording is unavailable - the device is not using DisplayLink technology or the device is not detected by the PC.
If DisplayLink device is not detected or visible under USB bus then no request for Screen Recording permission is made as no device is requesting it.

Make sure to check if your device is recognized and then if it shows DisplayLink in details of that device. You can do all that by following: https://support.displaylink.com/know...at-all-when-co

When it comes to USB monitors if they just blink and go black ensure that it is connected via high power USB port or an external high power USB hub. It is worth checking on another PC if it has the same issue.

Thank you,
Katarzyna

[mwsp]

Originally Posted by KatarzynaKowalczyk

Hello,
Make sure to check if your device is recognized and then if it shows DisplayLink in details of that device. You can do all that by following: https://support.displaylink.com/know...at-all-when-co

When it comes to USB monitors if they just blink and go black ensure that it is connected via high power USB port or an external high power USB hub. It is worth checking on another PC if it has the same issue.

Thanks - I just checked: monitor is recognized as DisplayLink, DisplayLinkUserAgent is running when I look in Activity Monitor, and USB power is ok. Unfortunately dont have another PC here to check.

Still receive no prompt for screen recording...

[KatarzynaCzaja]

Hello,

Please gather logfiles following: https://support.displaylink.com/know...to-displaylink
You can attach them to your next response.

Thank you,
Katarzyna

[mwsp]

Here the logs, one file simple output, the other in verbose mode.