User-mode Driver Crash - Event ID 10111

[JakubDabrowski]

Hello tannum99.

Thank you for this detailed description and log files.

If you would like to transfer to the mail support please let me know. We would be having a better and faster communication over there than on the forum.

In the log files I see many crash dumps of our driver but we do not have logs when the crash happened. Due to that we would need to have a new logs from the crashing driver version from you to correctly analyze the case.

If you could please do the following:

1. Install the newest driver: https://www.displaylink.com/downloads/file?id=1566
2. In our support tool choose advanced logging (this setting is lost after uninstall/install)
3. Wait for the problem to re-occur
4. Gather the log files straight after the issue takes place
5. Send the logs here for us

Sorry for this inconvenience but we won't be able to gather enough information from the previous logs.

Thank you for your will to help us!

Kind regards,
Jakub