User-mode Driver Crash - Event ID 10111

[mattT]

I am having similar issues with the 9.3 M2 release. It is intermittent, but at times I will be using my 3 displays connected via USB-C to my plugable, and I will loose my screens and the displaylink driver crashes. I did not experience this when running Windows 10 1803 with Displaylink 9.0 M1.

I recently upgraded to 1909, and when I did so, my screens didn't work, so naturally I installed 9.3 M2. My screens started working again, but I've been having issues ever since.

I just uninstalled 9.3 and reinstalled 9.0, It's going to take a few days to determine if this helps, but I figured it's worth a shot.

Matt

[tannum99]

I have now installed :

Targus USB 3.0 Dual Video Docking Station
Targus model DOCK120AUZ
https://au.targus.com/products/usb-3...ion-dock120auz

Using drivers downloaded from Targus

Driver version is 9.2.2335.0

Only a couple days but early indication is stable
This is a strong case to use manufacturer's drivers

I am not going to attempt to install any DisplayLink drivers

My opinion :

ALL MANUFACTURERS should fully test and release new drivers to suit Windows 10
At least Win10 ver 1909, even better ver 2004

Displaylink - Fully test new drivers in consultation with manufacturers, in Windows 10 ver 2004, BEFORE RELEASING DRIVERS FOR DOWNLOAD

Example. Driver for Toshiba DYNADOCK PA3927A-1PRP
Latest is ver 8.2 released June 2017 - Three years old !!
https://support.dynabook.com/support...ext=1200014770

Toshiba DYNADOCK PA3927A-1PRP clearly has issues with DisplayLink drivers, and Toshiba drivers VER 8.2 are too old

[logik]

Same problem here with the usermode driver crash. Setup:

• Lenovo P1 laptop
• Lenovo hybrid USB-C with USB-A dock
• 2x Dell monitors
• A small number of USB devices e.g. Logitech USB receiver, webcam
• DisplayLink driver version 9.3 M2

On average I see a few crashes per day in Event Viewer. At first the USB mouse becomes unresponsive, a few seconds later the external screens reset. I have to disconnect and reconnect the dock to make it work. The most recent event was:

Problem signature:
P1: VerifierFailure
P2: Framework
P3: Driver
P4: 501000400000200
P5: minkernel\wdf\framework\shared\object\fxverifierbugcheck.cpp:151(FxVerifierDriverReportedBugcheck)
P6: dlidusb3.dll
P7: 9, 3, 3324, 0
P8: 2.31.0
P9: (DumpedSeparately)
P10:

With event 10111:

The device ThinkPad Hybrid USB-C with USB-A Dock (location 0008.0000.0000.004.002.000.000.000.000) is offline due to a user-mode driver crash.  Windows will attempt to restart the device 5 more times.  Please contact the device manufacturer for more information about this problem.

I own a second Lenovo laptop which is regularly used with the same dock. I have never experienced a crash with this laptop, therefore it seems very likely to be a driver issue.

I have collected the system diagnostics information using the DisplayLink tool, is there an email address I can share this with?

[JakubDabrowski]

Hello Logik,

Thank you for reaching out to us.

May you please send the log files with your description to the below email address?
- technical_enquiries@displaylink.com

I believe that it will be the best way to exchange messages and provide your feedback while we will analyze this issue further.

Best regards,
Jakub

[KevinG]

Adding myself to the ever-growing list of people encountering this issue.

With a Lenovo X1 extreme laptop, a Lenovo hybrid USB-C with USB-A dock, and 2 HDMI screens.

I tried using the Toshiba 8.2 drivers as somebody suggested, but they fail to properly recognize one of my screen, which ends up displaying a weird (and unusable) resolution.

Is there anything I could do to speed up the resolution of this issue?

[tannum99]

KevinG you misunderstood the suggestion about Toshiba driver.
I have a TOSHIBA dock device and downloaded drivers from TOSHIBA website.
For a TARGUS dock, download from TARGUS website.
The meaning of the suggestion is to go to YOUR DOCK manufacturer's website and find the appropriate drivers.
In your case go to LENOVO website and find the LENOVO drivers for your dock.

[KevinG]

I see. Unfortunately the Lenovo drivers have the same stability issue (I was actually using them, then moved to other drivers in hope to fix the problem).

I switched the dock to USB-A connection instead of USB-C. Working well so far, fingers crossed.

[demiseitrofv]

Originally Posted by tannum99

I have now installed :

Targus USB 3.0 Dual Video Docking Station
Targus model DOCK120AUZ
https://au.targus.com/products/usb-3...ion-dock120auz

Using drivers downloaded from Targus

Driver version is 9.2.2335.0

Only a couple days but early indication is stable
This is a strong case to use manufacturer's drivers

I am not going to attempt to install any DisplayLink drivers

My opinion :

ALL MANUFACTURERS should fully test and release new drivers to suit Windows 10
At least Win10 ver 1909, even better ver 2004

Displaylink - Fully test new drivers in consultation with manufacturers, in Windows 10 ver 2004, BEFORE RELEASING DRIVERS FOR DOWNLOAD

Example. Driver for Toshiba DYNADOCK PA3927A-1PRP
Latest is ver 8.2 released June 2017 - Three years old !!
https://support.dynabook.com/support...ext=1200014770

Toshiba DYNADOCK PA3927A-1PRP clearly has issues with DisplayLink drivers, and Toshiba drivers VER 8.2 are too old

Thank you for your detailed information on this issue - I'm experiencing the same thing w/ my dock so I feel your pain.

And thank you also for posting the link to a dock which is working for you (awesome!) - I may be returning my current dock soon and purchasing this one.

[JakubDabrowski]

Dear users,

Thank you for reaching out to us here on this thread.

We have analyzed the logs that were here but unfortunately we were unable to reproduce the issue so we need your help in reaching to the core of the problem.

If you are experiencing this issue, please gather log files by following the third link in my signature and along with the issue description please send them on our email address: technical_enquiries@displaylink.com

This will allow us to treat each case separately as the root cause will be different due to the setup differences.

Thank you for your actions.

Best regards,
Jakub

[poweredge]

i got the same issue mentioned as a lot of users in this thread as well..

2 different laptops / corporate and private one - ofc fully up 2 date wr to drivers and firmware...with both beta and stable drivers i experience disconnects and crashes and also audio pops (eg when i open an app / specific browser / the audio ticks).

sent the logs and info ofc already with email.