MB16ACE & Mac OS 10.14 Mojave

KatarzynaCzaja · 06-08-2020, 11:54 AM

Hello,

Thank you for reaching out to us!

Please uninstall the current version of the driver and check version 5.2.1 which is the one recommended by the manufacturer of the monitor: https://www.displaylink.com/downloads/file?id=1478

Can you also tell me how exactly are you connecting to the monitor? What ports are you using?

Thank you,
Katarzyna

svenvaeth · 08-27-2020, 07:19 PM

Hi, I just purchased the Zenscreen MB16ACE and tried to use it with my Macbook Pro 2015. It does not work and says something about DP ALT mode not supported.

I uninstalled all display link drivers and installed latest versions. I am on Catalina 10.15.6 (19G2021)

06-08-2020, 11:54 AM	#1
KatarzynaCzaja DisplayLink Tech Support Join Date: Apr 2020 Posts: 461	Hello, Thank you for reaching out to us! Please uninstall the current version of the driver and check version 5.2.1 which is the one recommended by the manufacturer of the monitor: https://www.displaylink.com/downloads/file?id=1478 Can you also tell me how exactly are you connecting to the monitor? What ports are you using? Thank you, Katarzyna __________________ Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: Where to download the latest Windows drivers How to clean up a corrupted installation How to report Windows issues to DisplayLink for a speedy resolution How to report macOS issues to DisplayLink for a speedy resolution

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08-27-2020, 07:19 PM	#2
svenvaeth Junior Member Join Date: Aug 2020 Posts: 1	Hi, I just purchased the Zenscreen MB16ACE and tried to use it with my Macbook Pro 2015. It does not work and says something about DP ALT mode not supported. I uninstalled all display link drivers and installed latest versions. I am on Catalina 10.15.6 (19G2021)