Dock Station Diamond Multimedia Ultra Dock DS3900V2 Does not Work with Win10

JakubDabrowski · 06-16-2020, 10:24 AM

Hello,

Thank you for your fast reply.

This proves that it is indeed a hardware issue. The dock is probably faulty on the USB hub or the cable/ports which one it is I cannot determine without having it physically tested. USB 2.0 operates on the lower speed than USB 3.0/C. Probably the dock is not able to operate right now on that speed so it lowers it to 2.0 in order to just work.

In case of any further questions, feel free to contact us again.

Best regards,
Jakub

06-16-2020, 10:24 AM	#9
JakubDabrowski DisplayLink Tech Support Join Date: Jan 2020 Location: Katowice, Poland Posts: 268	Hello, Thank you for your fast reply. This proves that it is indeed a hardware issue. The dock is probably faulty on the USB hub or the cable/ports which one it is I cannot determine without having it physically tested. USB 2.0 operates on the lower speed than USB 3.0/C. Probably the dock is not able to operate right now on that speed so it lowers it to 2.0 in order to just work. In case of any further questions, feel free to contact us again. Best regards, Jakub __________________ Jakub Dabrowski DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

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