Unable to install the software

[u2715hc]

Here is the screenshot of installation failure

[u2715hc]

Hey, can you get back to me to resolve this, please? I have provided you with the information you asked for. I am in desperate need for help so that I can use my work machine effectively.

[KatarzynaCzaja]

Hello,

Excuse my late response.

Please follow the guide under below link:

https://support.displaylink.com/know...ylink-software

Let me know if this helped.

Thank you,
Katarzyna

[u2715hc]

I am sorry to say, if I have managed to find the forum and ask a question here then isn't it obvious that I would have tried all of the troubleshooting that you have listed in your website? I hope you can help a little more than pointing to the obvious articles being a display link tech support. sorry for coming across as rude but quite frustrating to get this thing fixed for over a week

[KatarzynaCzaja]

Hello,

We are in contact with many users and some go through some basics steps already and some do not. If you do not say that you already went through this or that step I have no way of telling if you did it or not. Therefore I have to assume that you did not and will suggest basic steps first - which in this case is going through the clean up process.

As another step I would suggest installing the driver using an .inf file.
For that please:

1. Disconnect your DisplayLink device.
2. Uninstall your current driver - using the clean up tool from my previous link would be best to wipe everything out.
   Note: It is best to disconnect from internet to prevent automatic upgrades from Windows Updates.
3. Download following Zip: https://www.displaylink.com/downloads/file?id=1569
4. After successful download navigate to downloaded .zip file and extract its contents to any directory.
5. Connect your DisplayLink device, it should appear in Device Manager so locate it, right-click on it and select Update Driver
6. Then select Browse my computer for driver software
7. Next Let me pick from a list of device drivers on my computer
8. On the next page choose Have disk
9. Browse to ...\DisplayLink USB Graphics Software for Windows 9.3 M2\WinRS\x64 and select

   dlidusb.inf

10. Then click Next to start upgrade process.
11. The summary should say that the driver has been installed successfully.

If you disconnected from internet you can now re-connect.
Please let me know if everything went through as expected.

Thank you,
Katarzyna

[u2715hc]

Hey, thanks. I tried exactly as you suggested but no luck. Please find attached screenshot for the error I got.

[KatarzynaCzaja]

Hello,

As this problem appears more complex I've reached out to you directly over email so please check your inbox.

Thank you,
Katarzyna