User-mode Driver Crash - Event ID 10111

[demiseitrofv]

Originally Posted by tannum99

I have now installed :

Targus USB 3.0 Dual Video Docking Station
Targus model DOCK120AUZ
https://au.targus.com/products/usb-3...ion-dock120auz

Using drivers downloaded from Targus

Driver version is 9.2.2335.0

Only a couple days but early indication is stable
This is a strong case to use manufacturer's drivers

I am not going to attempt to install any DisplayLink drivers

My opinion :

ALL MANUFACTURERS should fully test and release new drivers to suit Windows 10
At least Win10 ver 1909, even better ver 2004

Displaylink - Fully test new drivers in consultation with manufacturers, in Windows 10 ver 2004, BEFORE RELEASING DRIVERS FOR DOWNLOAD

Example. Driver for Toshiba DYNADOCK PA3927A-1PRP
Latest is ver 8.2 released June 2017 - Three years old !!
https://support.dynabook.com/support...ext=1200014770

Toshiba DYNADOCK PA3927A-1PRP clearly has issues with DisplayLink drivers, and Toshiba drivers VER 8.2 are too old

Thank you for your detailed information on this issue - I'm experiencing the same thing w/ my dock so I feel your pain.

And thank you also for posting the link to a dock which is working for you (awesome!) - I may be returning my current dock soon and purchasing this one.

[JakubDabrowski]

Dear users,

Thank you for reaching out to us here on this thread.

We have analyzed the logs that were here but unfortunately we were unable to reproduce the issue so we need your help in reaching to the core of the problem.

If you are experiencing this issue, please gather log files by following the third link in my signature and along with the issue description please send them on our email address: technical_enquiries@displaylink.com

This will allow us to treat each case separately as the root cause will be different due to the setup differences.

Thank you for your actions.

Best regards,
Jakub

[poweredge]

i got the same issue mentioned as a lot of users in this thread as well..

2 different laptops / corporate and private one - ofc fully up 2 date wr to drivers and firmware...with both beta and stable drivers i experience disconnects and crashes and also audio pops (eg when i open an app / specific browser / the audio ticks).

sent the logs and info ofc already with email.

[tannum99]

Originally Posted by demiseitrofv

Thank you for your detailed information on this issue - I'm experiencing the same thing w/ my dock so I feel your pain.

And thank you also for posting the link to a dock which is working for you (awesome!) - I may be returning my current dock soon and purchasing this one.

Unfortunately the issues did return, but not as bad.
After much discussion with notebook and dock manufacturers support people, I have basically given up.

Best workaround for me :
Connect external monitors direct to the notebook, not via the dock.
In my case my notebook has HDMI and D-Sub ports. Using those for 2 x external monitors, zero crashes for a long time.
So basically using the dock as a glorified USB hub with sound.
Obviously only a workaround, not a solution.

Best guess (only a guess) seems to be a compatibility issue with certain notebook mainboards and DisplayLink chips, or a fault with DisplayLink chips

I am hoping manufacturers are reading this thread and working on it. Personally I am watching for manufacturers Targus and/or Toshiba to release updated drivers/firmware for their products to address this issue

TOSHIBA DYNADOCK PA3927A-1PRP latest driver ver 8.2 June 2017
https://support.dynabook.com/support...ext=1200014770

TARGUS DOCK120AUZ latest driver ver 9.1 April 2019
https://www.targus.com/form/download...sku=DOCK120AUZ

I have lost all faith in DisplayLink drivers.
Meantime using the above workaround with no issues ..........

[JakubDabrowski]

Hello tannum99,

May you please provide me with more details on this issue that you are experiencing on the Targus dock?

As I believe it has been working without issues for some 3 months? Did you change anything in the configuration? Or maybe you have run some updates?

Please follow the 3rd link in my signature and gather log files from the Targus dock.

Thank you for any additional information that you may share.

Best regards,
Jakub

[tannum99]

Originally Posted by JakubDabrowski

Hello tannum99,

May you please provide me with more details on this issue that you are experiencing on the Targus dock?

As I believe it has been working without issues for some 3 months? Did you change anything in the configuration? Or maybe you have run some updates?

Please follow the 3rd link in my signature and gather log files from the Targus dock.

Thank you for any additional information that you may share.

Best regards,
Jakub

Obviously YOU ARE NOT READING MY PREVIOUS POST. See my most recent post (08-06-2020, 04:56 AM). I am using the workaround as described :
Remove monitors from the dock. Connect monitors to HDMI and D-Sub ports on the laptop
ZERO CRASHES !!!
So the dock is now a glorified USB hub, with sound.

Update. I have tried driver version 9.4 M0. Still same issue

Multiple people have updated log files. You have plenty to work with. I am not going to upload any further log files.

Displaylink. Please get serious with this long running issue.

Dock Manufacturers. Please release new drivers for your products

[JakubDabrowski]

Hello,

We currently have one person engaged with us to understand their issue we don't have in-house reproduction of. The error you are seeing is by design of Windows to report errors via telemetry, so Microsoft can locate issues in their ecosystem and request vendors to look into them if they exceed their threshold. This error is generic conclusion.
The different driver versions issued since this thread started have resolved a number of cases, users confirmed to us. We are keen to address what is left, but without data or reproduction, we will not know if we are making a difference to your case.

You can choose not to provide information of your last case, and in that case, we can only give a generic advice without any idea if it is relevant to you.
That generic advice is to try and disable USB3 link power management as follows:

Disable U1/U2

Please disable USB LPM by following the steps from the link below:
https://www.tenforums.com/tutorials/108194-add-usb-3-link-power-management-power-options-windows.html

When the option is visible, please set it to off.
Do not remove it however, the option has to be visible and only set to disable.

Let me know if the issue persists.

Alternatively, if you want your particular case to be looked into, we need your particular details. Here is how to give us these details:

• Download the Windows DisplayLink Support Tool
• Run the tool as administrator.
• Ensure the DisplayLink adapter is connected to your PC.
• Click on the "Advanced Options".
• Check the "On" radio button under "Advanced DisplayLink Logging".
• Exit the tool
• Disconnect and reconnect the docking station
• Use the computer normally until the issue takes place. When it happens do not disconnect/reconnect anything, run the tool as administrator again and click on "Gather Support Information" to collect the system information that DisplayLink requires.
• The system information may take up to a few minutes to gather. You will be prompted once it is complete.
• Run again the tool and choose "Turn Off" button under "Advanced DisplayLink Logging" and close the tool. This will ensure the logs don’t keep growing unnecessarily.
• Please share the file with us. The zip file of information will be saved on your Windows desktop in a folder called “DisplayLink Support Files”.

Thank you for your time and further feedback.

Kind regards,
Jakub

[msing539]

• DisplayLink 10.0 M0 | 23 Sep 2020 (Issue also present in 9.4 M0 and 9.3 M2)
• Windows 10 Pro x64 1909
• Gigabyte Aero 15 X9 i9 8950HK 32GB
• Plugable UD-6950H USB 3.0 Dual 4K Dock
• Connected to the dock are (2) MSI MAG341CQ monitors at 1440 60Hz and Ethernet (Nothing else)
• Connected via USB C 5 Gbps but happens even when connected to 3.1 Gen 2 Type A on either side of the laptop
• Removed/reinstalled Host Controller, all USBs, DisplayLink Cleaner, etc.
• Changed all HID/USBs to not power save, disabled Selective Suspend, turned USB 3 Link Power Management Off

Like many people, my dock also disconnects with an offline due to a user-mode driver crash in Event Viewer. When this happens, all external monitors black out and it attempts to reconnect 5 times before failing. Happens when screen sharing on Zoom, Skype, MS Teams--all of them. Also happens when multiple videos are playing at once on both external screens simultaneously.

I've noticed this also happens when the power draw on the dock is higher than supported--like if I attempt to charge a device through it (which is not supported by the dock). But if I plug a battery bank to charge, my SpeedTest will drop from 475 Mbps to 150 Mbps before the monitors black out and the driver crashes.

Could there be an issue with the DisplayLink driver unable to handle too much data/bandwidth at once?

[scugulu]

Hello,
I work for a company in Switzerland, we mostly use computers from HP (HP X360 models) with HP Docking station (HP Universal Docking G1 and HP Universal Docking G2).

A few weeks ago we started having this problem, like the docking was disconnected and reconnect again on the computer, after a screen Freeze & screen flickering, on the Event viewer there is allways this error :

The device HP USB-C Universal Docking Station (location 0039.0000.0000.001.002.000.000.000.000) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.

It can happen a few times per hour and it's very annoying.

We have 3 Windows 10 Build for the moment :

Windows build 1607 => No problem for the moment (DL Version : 9.3.3015.0).
Windows build 1803 => No problem for the moment (DL Version : 9.3.3015.0).
Windows build 1909 => The problem is present when we use the HP USB-C/A Universal Docking G2 with this laptop model HP Elitebook X360 1030 G2 and with 2 screens plug on the DisplayPort of the docking (DL Version : 9.3.3324.0 and 10.0.82.0)

As you requested before, there are the logs files from your tool, i also found out this problem can be produced by the Intel Video Driver, so i am trying an older version to see if the problem is present.

If some one as a solution it would be great, i am available for more information if needed.

Thank you in advance and have a nice day