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08-06-2020, 09:43 AM
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#1 |
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DisplayLink Tech Support
Join Date: Apr 2020
Posts: 461
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Hello users,
Thank you for reporting the problem and the files you have sent over. We've created internal ticket about this issue and are investigating the problem right now. I will keep you up to date and also if you could gather logfiles from the computers you have seen this issue with it would give us more information about your setup and help speeding up the investigation process. Please follow this link for the Support Tool that will gather the necessary information: https://support.displaylink.com/know...n-issues-to-di Thank you and best regards, Katarzyna
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Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: Last edited by KatarzynaCzaja; 08-06-2020 at 09:56 AM. |
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08-06-2020, 02:46 PM
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#2 |
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Junior Member
Join Date: Jul 2017
Posts: 22
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Thank you very much for your feedback. The issue has now been fixed and the updated files are now live on our corporate download. We apologise for any inconvenience this has caused.
Kind regards, Aga S DisplayLink Support
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