closing the lid causes issues with external monitors

[mrt1069]

Originally Posted by KatarzynaKowalczyk

Hello,

Thank you for contacting our support.

If you are using a DisplayLink Manager v1.0 or v1.1 then its current limitation is lack of Clamshell mode support. This functionality is available in classic drivers only.

Please check the following article for more information: https://support.displaylink.com/know...ntroduction-in

If you wish to revert to classic driver you need to uninstall DisplayLink Manager and install driver 5.2.5 available under the following link: https://www.displaylink.com/downloads/file?id=1636

Instructions how to revert to classic driver are included in the first article that I linked.

Best regards,
Katarzyna

Do you plan on ever adding clamshell support? The latest MacOS update is no longer compatible with the "classic" drivers. Thanks

[bpuser5k]

I am also interested if this will be a feature.

[KatarzynaCzaja]

Originally Posted by mrt1069

Do you plan on ever adding clamshell support? The latest MacOS update is no longer compatible with the "classic" drivers. Thanks

Hello,

Clamshell is planned however we do not have any time frame for its release set. This alo requires cooperation with the OS vendor.

Classic driver 5.2.1 is incompatible with Catalina 10.15.6 however 5.2.4 and 5.2.5 is fully compatible with that version of the OS.

Best regards,
Katarzyna

[bradc]

Originally Posted by KatarzynaKowalczyk

Hello,

Clamshell is planned however we do not have any time frame for its release set. This alo requires cooperation with the OS vendor.

Classic driver 5.2.1 is incompatible with Catalina 10.15.6 however 5.2.4 and 5.2.5 is fully compatible with that version of the OS.

Best regards,
Katarzyna

I followed those instructions. Uninstalled everything and installed the 5.2.5 driver and nothing happens. The monitors are not detected and I can't do anything. I have gone through the uninstall and install process several times now, rebooted my machine each time, still nothing happens.

What am I missing here? When you say "Instructions how to revert to classic driver are included in the first article that I linked", that's not true. It just says to uninstall and delete the manager app. What is supposed to happen after I install 5.2.5?

[SSD TECH]

I have been working with them on this issue we have over 20 of these docks and we are having to find our own fix. Apple is not working with Wavlink and they are not able to fix the driver without apple cooperating with them. This is very frustrating because now we have all these computers that we were using in clamshell mode that now have to keep open. I am running the display link manager and its ok other than you can't close the laptop. I tried to uninstall the 5.2.4 driver and run the 5.2.5 driver and once you install the display link manager it puts files in the library that need to be deleted out. I also noticed that if you want to use the 5.2.4 driver running Catalina you need to have a HDMI and a DP cable to get different views on 2 monitors. They didn't tell me this I figured it out myself. I am working on getting the clamshell mode to work will update when I have it perfected. I am tired of waiting on apple and wavelink to fix!

[ashzade]

Originally Posted by bradc

I followed those instructions. Uninstalled everything and installed the 5.2.5 driver and nothing happens. The monitors are not detected and I can't do anything. I have gone through the uninstall and install process several times now, rebooted my machine each time, still nothing happens.

What am I missing here? When you say "Instructions how to revert to classic driver are included in the first article that I linked", that's not true. It just says to uninstall and delete the manager app. What is supposed to happen after I install 5.2.5?

I have the same issue.

[ashzade]

I was able to revert after using the uninstaller that came with 5.25, restarting, and then installing 5.25. I basically spent 4h troubleshooting the new version and reverting. Great.

[swisharoo]

I have this same problem. Any update on when this fix will be resolved?

I cannot use the workaround. While my external displays work with MacBook lid closed when using 5.25, my MacBook display stay black when undocking my MacBook, which is rendered useless and requires me to do a forced shutdown and reboot to get it back to normal undocked. I also need access to my MacBook camera for meetings, and while docked on 5.25 this does not work. On the other hand, DisplayLink Manager 1.1 works great when docking and undocking, and raising lid for camera, etc, but unfortunately cannot close lid all the way due to this closing clamshell lid issue.

IMO, leaving the lid cracked open is less problematic to me than not being able to use camera, or undock without having to reboot. But best would be to get this fixed. Thanks.

[dteirney]

Hello,

I've just got a new D6000 thinking it was going to be a good option for USB3 support for my aging 2015 MacBook Pro before I update to the newer M2 16 inch later this year with USB-C support.

However, I need it to work with clamshell mode and I've only just discovered that it doesn't. Would have been nice if that was more upfront and transparent in the online documentation for the device regarding macOS support.

I'm using macOS Big Sur and I also need 4k scaling to work.

Is there any option for this to work with the D6000 or do I need to return it to the retailer and hope they'll take it as a return (I've already unboxed it etc.)

Thanks!
David