DisplayLink USB Device had a problem because Windows cannot load the drivers required

[hfam]

The antivirus software have never interfere in the previous display link installations. Is there a way for me to troubleshoot this? or logs that I can review?

The display link software did not indicate any failed installation.

[rboerner]

Originally Posted by hfam

The antivirus software have never interfere in the previous display link installations. Is there a way for me to troubleshoot this? or logs that I can review?

The display link software did not indicate any failed installation.

DisplayLink has a knowledge base article that covers how to report issues to them here --> https://support.displaylink.com/know...to-displaylink

[JakubDabrowski]

Hello hfam,

Thank you for reporting this issue to us here on the forum.

Firstly, I would like to invite you to send the issue description and log files on our email address: technical_enquiries@displaylink.com

Thanks to it we will be able to communicate faster and exchange messages on a higher priority.

To gather the needed log files, please follow the third link in my signature.

In case of any questions, please let me know.

Kind regards,
Jakub

[hfam]

Thanks for looking into this.

I am attaching my log files here.

I will send another email out to technical support.

[LFS92]

Originally Posted by hfam

Thanks for looking into this.

I am attaching my log files here.

I will send another email out to technical support.

Hello! Any luck? I'm having the same issue, tried every solution I could find and nothing works... thanks.