User-mode Driver Crash - Event ID 10111

[scugulu]

Hello,
Quick update after your message, I already tried to disable the U1/U2 setting, and nothing as changed.

With my HP USB-C/A Universal Docking G2 there is a small adapter to convert USB-C to A and with this one the problem doesn't come, the only problem i have with that is the laptop doesn't charge anymore and i need 1 additional adapter.

I am also testing it with HDMI connector (on USB-C with a Dell Screen) and it didn't crash until now, so it looks like it's related to the USB-C port and maybe related to the Displayport ?

Regards

[taplattner]

My Targus docking station was working fine for a few years... but then my corporation pushed out a new version of Windows 10. Since then, I've had the same issues as everyone else in this thread. I'm not sure which version I was on before, but current version is 1809.

[JakubDabrowski]

Hello taplattner,

Thank you for contacting us here on the forum.

May you please gather log files by following the third link in my signature?

Please send the logs with your issue description on our email address: technical_enquiries@displaylink.com

Thank you for your time and actions.

Kind regards,
Jakub

[Jackal314]

Just purchased QGeeM DL6902 Universal USB Docking Station. Installed/re-installed latest Windows 10 drivers from the DisplayLink website, adjusted various USB power settings, yada yada yada. No Joy. Whenever window is moved to 2nd monitor, a Critical Error Event ID 10111 shows up in the Windows 10 System Log .. retries 5 times and kicks the device out of the config.

The device QGeeM-USB3.0 Ultra Docking station (location 0000.0014.0000.013.003.000.000.000.000) is offline due to a user-mode device crash. Windows will no longer attempt to restart this device because the maximum restart limit has been reached. Disconnecting the device and reconnecting it, or disabling it and re-enabling it from the device manager, will reset this limit and allow the device to be accessed again. Please contact the device manufacturer for more information about this problem.

Sent detailed support logs via Zip file.

Any further suggestions to try?

[scugulu]

Hello,
Finally, I was able to solve this problem on our laptops.

With the latest Bios version of the HP Elitebook x360 1030 G2 they added a new option :
Enable High Resolution mode when connected to a USB-C DP alt mode dock
By default, this option is enabled, i disabled it on the computer With the problem and did a Full Reset of the laptop (Hold power button for 20 seconds), after that the problem didn't come until now. It seems to be solved.

I also tried to enable it on another laptop who didn't have this problem before and I started to have these issues also on it, after I did the same manipulation (disable the option + reset the laptop) the problem didn't come.

I Hope it's simply that but for the moment it looks like.

Have a nice day

[AlbanRampon]

Originally Posted by scugulu

Hello,
Finally, I was able to solve this problem on our laptops.

With the latest Bios version of the HP Elitebook x360 1030 G2 they added a new option :
Enable High Resolution mode when connected to a USB-C DP alt mode dock
By default, this option is enabled, i disabled it on the computer With the problem and did a Full Reset of the laptop (Hold power button for 20 seconds), after that the problem didn't come until now. It seems to be solved.

I also tried to enable it on another laptop who didn't have this problem before and I started to have these issues also on it, after I did the same manipulation (disable the option + reset the laptop) the problem didn't come.

I Hope it's simply that but for the moment it looks like.

Have a nice day

That option forces the dock USB features to USB2 so you should have much better performance generally speaking as well.
Regards, Alban

[gas.fusion]

What's the status on this issue? Can you post any updates? I just bought a $300 dock for XPS 15 9550 which is essentially a brick because DisplayLink drivers crash quite literally every 5 minutes. None of the workarounds listed in this thread seem to do anything and the lack of urgency is really baffling considering that this issue has been around for over a year now.