Wavlink WL-UG39DK7 disconnect displays after 30 seconds

[JakubDabrowski]

Hello borjita,

Thank you for reaching out to us here on the forum.

Based on your log files I see a potential issue in the USB connection as after the connection is set the docking stations gets a various USB errors that thwarts the connection.

May you please verify the below steps and let me know about the outcome?

• Plug the dock into a different USB port - This will confirm that there is not an issue with the original USB port
• Inspect the USB Up-Link port on the dock for damage - This could cause connectivity issues
• Replace the USB cable connected to the dock and computer - This will confirm that there isn't an issue with the cable
• Plug the dock into a USB 2.0 port or a USB 2.0 extension cable to force the dock to enumerate down to USB 2.0 mode - This will confirm if there is an issue on the USB 3.0 path
• Does the device behave the same when plugged into another computer? - This will confirm if the issue lays with the original computer or dock.
• Ensure all drivers are up to date.

Here is the newest DL driver, please update it also as you are using an older one: https://www.displaylink.com/downloads/file?id=1649

Kind regards,
Jakub