Monitors periodically go blank

ShadowNZ · 01-13-2021, 02:58 AM

Hi there,

I have the same problem as well. One way I get around it is by:

1. Having everything plugged in and the DisplayLink app running.
2. Quitting the DisplayLink app (so my 2 external monitors disconnect)
3. Unplugging the USB-C docking station cable
4. Wake my MacBook Pro 16" laptop
5. Re-connect the USB-C cable to the docking station
6. Wait for 1 of the external monitors to appear
7. Close the lid to my MacBook Pro 16"
8. Open the Display Link app
9. All fixed

Not sure if this will help you guys, but worth a try.

sliberty · 01-13-2021, 04:55 AM

After reading those steps, I attempted a poor man's version of the procedure: I quit and restarted DisplayLink Manager. Since doing so (approx 2 hours), my screen hasn't gone blank. Previously it would go blank every few minutes.

Not sure if this will work next time (I assume there will be a next time, perhaps after a reboot). But for now, I am happier.

Hope a new version comes along soon that solves this problem.

STexDrip · 01-13-2021, 10:30 PM

I tried several variations of the suggestions. Reduced the frequency of blank screens but did not eliminate the problem.

Yes, hoping for an updated DisplayLink app soon.

CyriouslyDylan · 01-26-2021, 10:03 PM

Quote:

Originally Posted by ShadowNZ

Hi there,

I have the same problem as well. One way I get around it is by:

1. Having everything plugged in and the DisplayLink app running.
2. Quitting the DisplayLink app (so my 2 external monitors disconnect)
3. Unplugging the USB-C docking station cable
4. Wake my MacBook Pro 16" laptop
5. Re-connect the USB-C cable to the docking station
6. Wait for 1 of the external monitors to appear
7. Close the lid to my MacBook Pro 16"
8. Open the Display Link app
9. All fixed

Not sure if this will help you guys, but worth a try.

I attempted this one, but no luck either. It's worth mentioning that step #6 wouldn't work for me as without the Displaylink Manager app running, neither of my external monitors showed up.

STexDrip · 01-27-2021, 04:17 AM

I have tried all of the above without success. The monitors still periodically go blank.

ferguy777 · 04-14-2021, 02:50 PM

I have the same issue!!!
DisplayLink Manager 1.3.0 on Big Sur 11.2.1 disconnects & connects every hour or so

Anyone have found any solution?
A reply will be more than appreciated!

Wblanchard · 04-23-2021, 01:00 PM

Hi,
Same problem here on 2 mac.

Soft : DisplayLink Manager 1.3.0 on Big Sur 11.2.3.

Hardware : macbook pro intel 13" with a UD-ULTC4K-EU
and one macbook pro 15 2019 with a UD-ULTC4K-EU.

The problem occur each time we are playing a video on external display or during a webmeeting.

This is just a nightmare !

JayLeeKr · 04-26-2021, 12:51 AM

I've using

Macbook M1
OKX tripple usb-c dock
LG 4K Monitor - HDMI
Samsung 4K Monitor - Displaylink

The blank happen in LG 4K monitor not periodically but happen 1-2 times per hour.

nyqua · 04-26-2021, 04:17 PM

I have been having this problem for a while also. I was using DisplayLink Manager Graphics Connectivity V1.1 which still would go blank periodically, but would recover and turn on faster. I just downloaded V1.3 today and my monitor goes blank more often and it take about 10 seconds to turn back on. I may re-download and install V1.1 since the blank monitors seem to happen less often and recover faster as well.

Big Sur 11.2.3
MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports)
2.4 GHz Quad-Core Intel Core i5
Amazon Basics USB Type-C to Micro-B 3.1 Gen2 Charger Cable
HP V14 Display

gjmacd · 05-08-2021, 03:34 PM

Quote:

Originally Posted by nyqua

I have been having this problem for a while also. I was using DisplayLink Manager Graphics Connectivity V1.1 which still would go blank periodically, but would recover and turn on faster. I just downloaded V1.3 today and my monitor goes blank more often and it take about 10 seconds to turn back on. I may re-download and install V1.1 since the blank monitors seem to happen less often and recover faster as well.

Big Sur 11.2.3
MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports)
2.4 GHz Quad-Core Intel Core i5
Amazon Basics USB Type-C to Micro-B 3.1 Gen2 Charger Cable
HP V14 Display

I have the same issue, my specs are:

MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
DisplayLink Manager 1.3.0 (Build 56.111) using a Plugable Triple Docking station

I'm going to file a similar report with Plugable. this is unacceptable.

01-13-2021, 02:58 AM	#1
ShadowNZ Junior Member Join Date: Jan 2021 Posts: 1	My Workaround Hi there, I have the same problem as well. One way I get around it is by: 1. Having everything plugged in and the DisplayLink app running. 2. Quitting the DisplayLink app (so my 2 external monitors disconnect) 3. Unplugging the USB-C docking station cable 4. Wake my MacBook Pro 16" laptop 5. Re-connect the USB-C cable to the docking station 6. Wait for 1 of the external monitors to appear 7. Close the lid to my MacBook Pro 16" 8. Open the Display Link app 9. All fixed Not sure if this will help you guys, but worth a try.

04-23-2021, 01:00 PM	#7
Wblanchard Junior Member Join Date: Apr 2021 Posts: 1	Same problem Hi, Same problem here on 2 mac. Soft : DisplayLink Manager 1.3.0 on Big Sur 11.2.3. Hardware : macbook pro intel 13" with a UD-ULTC4K-EU and one macbook pro 15 2019 with a UD-ULTC4K-EU. The problem occur each time we are playing a video on external display or during a webmeeting. This is just a nightmare !

04-26-2021, 12:51 AM	#8
JayLeeKr Junior Member Join Date: Apr 2021 Location: Seoul Posts: 1	Same issue on me I've using Macbook M1 OKX tripple usb-c dock LG 4K Monitor - HDMI Samsung 4K Monitor - Displaylink The blank happen in LG 4K monitor not periodically but happen 1-2 times per hour. Last edited by JayLeeKr; 04-26-2021 at 12:52 AM. Reason: missed somthing

04-26-2021, 04:17 PM	#9
nyqua Junior Member Join Date: Apr 2021 Posts: 2	I have been having this problem for a while also. I was using DisplayLink Manager Graphics Connectivity V1.1 which still would go blank periodically, but would recover and turn on faster. I just downloaded V1.3 today and my monitor goes blank more often and it take about 10 seconds to turn back on. I may re-download and install V1.1 since the blank monitors seem to happen less often and recover faster as well. Big Sur 11.2.3 MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports) 2.4 GHz Quad-Core Intel Core i5 Amazon Basics USB Type-C to Micro-B 3.1 Gen2 Charger Cable HP V14 Display Last edited by nyqua; 04-26-2021 at 04:21 PM.

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01-13-2021, 04:55 AM	#2
sliberty Junior Member Join Date: Jan 2021 Posts: 2	After reading those steps, I attempted a poor man's version of the procedure: I quit and restarted DisplayLink Manager. Since doing so (approx 2 hours), my screen hasn't gone blank. Previously it would go blank every few minutes. Not sure if this will work next time (I assume there will be a next time, perhaps after a reboot). But for now, I am happier. Hope a new version comes along soon that solves this problem.

01-13-2021, 10:30 PM	#3
STexDrip Junior Member Join Date: Jan 2021 Posts: 5	I tried several variations of the suggestions. Reduced the frequency of blank screens but did not eliminate the problem. Yes, hoping for an updated DisplayLink app soon.

01-27-2021, 04:17 AM	#5
STexDrip Junior Member Join Date: Jan 2021 Posts: 5	I have tried all of the above without success. The monitors still periodically go blank.

04-14-2021, 02:50 PM	#6
ferguy777 Junior Member Join Date: Apr 2021 Posts: 1	I have the same issue!!! DisplayLink Manager 1.3.0 on Big Sur 11.2.1 disconnects & connects every hour or so Anyone have found any solution? A reply will be more than appreciated!