User-mode Driver Crash - Event ID 10111

[JakubDabrowski]

Dear users,

I would like to inform you that we have released a new driver version 10.1 alpha which addresses the issues of User-mode Driver Crash.

Here is the link: https://www.displaylink.com/downloads/file?d=325

Please verify it and in case of any issues contact our support here on the forum or on our email: technical-enquiries@synaptics.com

Thank you for your feedback and testing!

Kind regards,
Jakub

[pcmasterrace]

Originally Posted by JakubDabrowski

Dear users,

I would like to inform you that we have released a new driver version 10.1 alpha which addresses the issues of User-mode Driver Crash.

Here is the link: https://www.displaylink.com/downloads/file?d=325

Please verify it and in case of any issues contact our support here on the forum or on our email: technical-enquiries@synaptics.com

Thank you for your feedback and testing!

Kind regards,
Jakub

Just tried the 10.1 M0 driver and the issue is only partially resolved, using a Dell Latitude 7420 and an hp universal dock I no longer get the user-mode driver crash but the attached monitors now flash and cause the laptop to hang during each change of state.

Seems to be the same issue but without the user-mode driver crash happening/being listed in event viewer, can't seem to find any issues appearing in event viewer whilst this is going on.

[PeteLatham]

Just tried the 10.1 M0 driver and the issue is only partially resolved, using a Dell Latitude 7420 and an hp universal dock I no longer get the user-mode driver crash but the attached monitors now flash and cause the laptop to hang during each change of state.

Seems to be the same issue but without the user-mode driver crash happening/being listed in event viewer, can't seem to find any issues appearing in event viewer whilst this is going on.

Using the V10 driver I was seeing the same as @pcmasterrace - I was still getting the resets but nothing being logged.

That was, until yesterday afternoon when I had the crash of the device and 10110 and 10111 errors logged in the event viewer.

HP Spectre x360 and Plugable UD-ULTC4K dock.

[JakubDabrowski]

Dear users,

In order to help each of you separately and analyze the issue to the best of our skills I would like to ask you to elaborate on your issue and contact us by email: technical-enquiries@synaptics.com

Thanks to it we will be able to focus on your issues and verify if they are connected to the previous issue with driver crashes.

If possible, please follow 3rd link in my signature and gather log files for us. Based on them we will be able to provide you with an issue analysis.

Kind regards,
Jakub