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Old 04-20-2021, 09:23 AM   #1
KatarzynaCzaja
DisplayLink Tech Support
 
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Join Date: Apr 2020
Posts: 461
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Hello,

Thank you for reaching out!

To diagnose the problem we will need more information from the computer itself.
Please follow the steps in the following link to gather logfiles: https://support.displaylink.com/know...to-displaylink

You can post them here later on or email them to technical-enquiries@synaptics.com.

Best regards,
Katarzyna
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Old 04-20-2021, 11:18 AM   #2
touringthomas
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Join Date: Apr 2021
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Default Mines not working either

Big Sur 11.2.3
Macbook Pro 16" 2019

Screens are completely black and not responding. This is common everytime there is a mac update. I was forced to update due to another piece of software.

Can displaylink please resolve this issue as fast as possible?

Thanks
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