Problem with latest Intel Graphics Driver

[Abenaki]

And, just to pile on, my new XPS 13 i7 1185G7 was working just fine with my ancient Acer 24" monitor (how old? - only choices are VGA and DVI) no USB ports or anything else and it worked just fine until I upgraded system and Dell D6000 dock and then I get black screens, flickering, and no connection. (Using VGS to DP cable). (Yes I know, I need a new monitor!)

[JakubDabrowski]

Originally Posted by Abenaki

And, just to pile on, my new XPS 13 i7 1185G7 was working just fine with my ancient Acer 24" monitor (how old? - only choices are VGA and DVI) no USB ports or anything else and it worked just fine until I upgraded system and Dell D6000 dock and then I get black screens, flickering, and no connection. (Using VGS to DP cable). (Yes I know, I need a new monitor!)

Hello Abenaki,

Did you try downgrading your Intel driver to the version I have mentioned in my previous message?

If not, please verify it and let me know afterwards.

Kind regards,
Jakub

[asuccar]

Hello - we are also experiencing this issue with many of our users.

Does DisplayLink plan to push out an updated version to work with latest Intel video drivers?

[Compu-Goi]

I have the same issues as the OP
My Dell XPS-13 connected to D6000 dock does not work with my AOC 4K screen anymore (main screen flickering, computer very slow, second screen stays black with no signal) (with a USB-C <> HDMI cable I have no problem but the main reason for the dock was only having one cable)
Is there a timeline for new software that resolves this issue?

[rboerner]

Originally Posted by Compu-Goi

I have the same issues as the OP
My Dell XPS-13 connected to D6000 dock does not work with my AOC 4K screen anymore (main screen flickering, computer very slow, second screen stays black with no signal) (with a USB-C <> HDMI cable I have no problem but the main reason for the dock was only having one cable)
Is there a timeline for new software that resolves this issue?

Earlier in this thread DisplayLink made a recommendation:

"Right now, our recommended solution is to downgrade to the previous version of your driver which is 27.20.100.9316 where everything works as it should."

If you install that version of the Intel GPU driver does the behavior change? Dell makes this fairly easy, given that they provide downloads for previous driver versions on their support site.

[Compu-Goi]

Originally Posted by rboerner

Earlier in this thread DisplayLink made a recommendation:

"Right now, our recommended solution is to downgrade to the previous version of your driver which is 27.20.100.9316 where everything works as it should."

If you install that version of the Intel GPU driver does the behavior change? Dell makes this fairly easy, given that they provide downloads for previous driver versions on their support site.

Yes I saw that but I had a work around, no time, and didn't know the procedure for downgrading was so pain-free also for my XPS there is no version 27.20.100.9316

I had to go back 2 versions to 27.20.100.9168, A03 from 11 Mar 2021 to resolve the problem, still I hope a new version is forthcoming.

[f4nt4]

Originally Posted by Compu-Goi

also for my XPS there is no version 27.20.100.9316.

Intel driver download portal
Here you can download the latest and previous versions

[Rstock]

Hi - thanks for letting us know. I just downloaded the driver for my XPS from the Dell Homepage and it had the version number Intel-UHD-Graphics-Driver_6YGTD_WIN64_27.20.100.9565_A05 dated May 17th.

Everything is working fine now - problem solved!