Problem with latest Intel Graphics Driver

[Compu-Goi]

I have the same issues as the OP
My Dell XPS-13 connected to D6000 dock does not work with my AOC 4K screen anymore (main screen flickering, computer very slow, second screen stays black with no signal) (with a USB-C <> HDMI cable I have no problem but the main reason for the dock was only having one cable)
Is there a timeline for new software that resolves this issue?

[rboerner]

Originally Posted by Compu-Goi

I have the same issues as the OP
My Dell XPS-13 connected to D6000 dock does not work with my AOC 4K screen anymore (main screen flickering, computer very slow, second screen stays black with no signal) (with a USB-C <> HDMI cable I have no problem but the main reason for the dock was only having one cable)
Is there a timeline for new software that resolves this issue?

Earlier in this thread DisplayLink made a recommendation:

"Right now, our recommended solution is to downgrade to the previous version of your driver which is 27.20.100.9316 where everything works as it should."

If you install that version of the Intel GPU driver does the behavior change? Dell makes this fairly easy, given that they provide downloads for previous driver versions on their support site.

[Compu-Goi]

Originally Posted by rboerner

Earlier in this thread DisplayLink made a recommendation:

"Right now, our recommended solution is to downgrade to the previous version of your driver which is 27.20.100.9316 where everything works as it should."

If you install that version of the Intel GPU driver does the behavior change? Dell makes this fairly easy, given that they provide downloads for previous driver versions on their support site.

Yes I saw that but I had a work around, no time, and didn't know the procedure for downgrading was so pain-free also for my XPS there is no version 27.20.100.9316

I had to go back 2 versions to 27.20.100.9168, A03 from 11 Mar 2021 to resolve the problem, still I hope a new version is forthcoming.

[f4nt4]

Originally Posted by Compu-Goi

also for my XPS there is no version 27.20.100.9316.

Intel driver download portal
Here you can download the latest and previous versions

[mskovrinskie]

While downgrading to older Intel display drivers does work for me, my system will lockup (still own with high fan speed but screens don't recover on wake). Older drivers just aren't a viable workaround for me.

DisplayLink - please work with Intel urgently on a solution for your customers.

[f4nt4]

Originally Posted by mskovrinskie

While downgrading to older Intel display drivers does work for me, my system will lockup (still own with high fan speed but screens don't recover on wake). Older drivers just aren't a viable workaround for me.

DisplayLink - please work with Intel urgently on a solution for your customers.

Try booting into safe mode and remove the drivers with DDU (Display Driver Uninstaller). That's the cleanest way to remove these drivers

[billhelm]

You may have to uninstall multiple times. I had a lot of issues with a dock reinstall. I thought I had uninstalled all the old drivers, but fragments still remained and it kept reinstalling the bad driver. They provided these instructions https://kb.plugable.com/docking-stat...-driver-update

The two keys are to disconnect your internet connection (wired and airplane mode) and keep doing the uninstall device driver process from the device manager until the driver says "Microsoft Basic Display adapter". then you can reinstall the old drivers.

In my case, I also had to block windows from updating drivers automatically otherwise it kept forcing the same driver. I used group policy to do so on my Pro copy, there's other ways to do it though.

[Rstock]

Hi - thanks for letting us know. I just downloaded the driver for my XPS from the Dell Homepage and it had the version number Intel-UHD-Graphics-Driver_6YGTD_WIN64_27.20.100.9565_A05 dated May 17th.

Everything is working fine now - problem solved!