Dell D6000 Universal Dock loses video

LarsFromIT · 04-29-2021, 08:27 AM

I also have this same issue, HELP!

One of my users with a Latitude 5420 started experiencing this issue last week, as did I on my XPS 13 9310.

thiagofalencar · 05-10-2021, 02:16 PM

I have the same problem! I tested on macbook or dell g3 running Windows 10 and no video is working! I need help!

DavewithaMac · 05-10-2021, 03:09 PM

I have a two monitor setup (both Dell) and my MacBook Air (M1). Suddenly I cannot connect the displays anymore.

VladimirM · 05-17-2021, 02:18 PM

I recently got D6000 to use two external monitors with the MacBook Pro 13" M1 (MacOS 11.3.1).

When the D6000 was on for a while, but the Mac was not connected, and I connected the Mac again, only one of two monitors goes on. I think it is the one natively connected to the Mac. The DisplayLink Manager app (1.3) shows that no monitors are connected. The display section in the MacOS settings still shows all three (with the MacBook internal display included) monitors as connected, but there is still no video on the second one. The status LED on D6000 is orange. Disconnecting and connecting the monitor does not help. A power cycle of D6000 helps. I prefer not doing this all the time since my TimeMachine HDD is also connected and the connection drops on a power cycle...

Just one hour ago I downloaded the latest firmware and tried to flash it from a Windows notebook. It turned out that the pre-installed firmware is current. So I do not know what else to do...

The problem is 100% reproducible. Please fix this bug!

04-29-2021, 08:27 AM	#1
LarsFromIT Junior Member Join Date: Apr 2021 Posts: 1	Ditto! I also have this same issue, HELP! One of my users with a Latitude 5420 started experiencing this issue last week, as did I on my XPS 13 9310.

05-10-2021, 02:16 PM	#2
thiagofalencar Junior Member Join Date: Jul 2018 Posts: 1	I loose my videos! I have the same problem! I tested on macbook or dell g3 running Windows 10 and no video is working! I need help!

05-10-2021, 03:09 PM	#3
DavewithaMac Junior Member Join Date: May 2021 Posts: 4	Same Issue with the Dell D6000 I have a two monitor setup (both Dell) and my MacBook Air (M1). Suddenly I cannot connect the displays anymore.

05-17-2021, 02:18 PM	#4
VladimirM Junior Member Join Date: May 2021 Posts: 2	Same issue on MacBook Pro 13" M1 I recently got D6000 to use two external monitors with the MacBook Pro 13" M1 (MacOS 11.3.1). When the D6000 was on for a while, but the Mac was not connected, and I connected the Mac again, only one of two monitors goes on. I think it is the one natively connected to the Mac. The DisplayLink Manager app (1.3) shows that no monitors are connected. The display section in the MacOS settings still shows all three (with the MacBook internal display included) monitors as connected, but there is still no video on the second one. The status LED on D6000 is orange. Disconnecting and connecting the monitor does not help. A power cycle of D6000 helps. I prefer not doing this all the time since my TimeMachine HDD is also connected and the connection drops on a power cycle... Just one hour ago I downloaded the latest firmware and tried to flash it from a Windows notebook. It turned out that the pre-installed firmware is current. So I do not know what else to do... The problem is 100% reproducible. Please fix this bug!

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