Problem with latest Intel Graphics Driver

Compu-Goi · 04-29-2021, 09:59 AM

Quote:

Originally Posted by rboerner

Earlier in this thread DisplayLink made a recommendation:

"Right now, our recommended solution is to downgrade to the previous version of your driver which is 27.20.100.9316 where everything works as it should."

If you install that version of the Intel GPU driver does the behavior change? Dell makes this fairly easy, given that they provide downloads for previous driver versions on their support site.

Yes I saw that but I had a work around, no time, and didn't know the procedure for downgrading was so pain-free

also for my XPS there is no version 27.20.100.9316

I had to go back 2 versions to 27.20.100.9168, A03 from 11 Mar 2021 to resolve the problem, still I hope a new version is forthcoming.

f4nt4 · 05-02-2021, 11:04 AM

Quote:

Originally Posted by Compu-Goi

also for my XPS there is no version 27.20.100.9316.

Intel driver download portal
Here you can download the latest and previous versions

mskovrinskie · 05-05-2021, 12:51 PM

While downgrading to older Intel display drivers does work for me, my system will lockup (still own with high fan speed but screens don't recover on wake). Older drivers just aren't a viable workaround for me.

DisplayLink - please work with Intel urgently on a solution for your customers.

f4nt4 · 05-07-2021, 11:19 AM

Quote:

Originally Posted by mskovrinskie

While downgrading to older Intel display drivers does work for me, my system will lockup (still own with high fan speed but screens don't recover on wake). Older drivers just aren't a viable workaround for me.

DisplayLink - please work with Intel urgently on a solution for your customers.

Try booting into safe mode and remove the drivers with DDU (Display Driver Uninstaller). That's the cleanest way to remove these drivers

billhelm · 05-08-2021, 01:30 PM

You may have to uninstall multiple times. I had a lot of issues with a dock reinstall. I thought I had uninstalled all the old drivers, but fragments still remained and it kept reinstalling the bad driver. They provided these instructions https://kb.plugable.com/docking-stat...-driver-update

The two keys are to disconnect your internet connection (wired and airplane mode) and keep doing the uninstall device driver process from the device manager until the driver says "Microsoft Basic Display adapter". then you can reinstall the old drivers.

In my case, I also had to block windows from updating drivers automatically otherwise it kept forcing the same driver. I used group policy to do so on my Pro copy, there's other ways to do it though.

Compu-Goi · 05-19-2021, 04:50 PM

I installed the new version, it seems to fix the problem

Version 27.20.100.9565, A06
- Fixed the issue where the monitor does not display when it is connected to the system through Dell D6000 dock.
- Fixed the issue where the system displays a black screen when you close the lid and restart the system through the external monitor.
https://www.dell.com/support/home/en...13-9310-laptop

Rstock · 05-20-2021, 06:28 PM

Hi - thanks for letting us know. I just downloaded the driver for my XPS from the Dell Homepage and it had the version number Intel-UHD-Graphics-Driver_6YGTD_WIN64_27.20.100.9565_A05 dated May 17th.

Everything is working fine now - problem solved!

05-19-2021, 04:50 PM	#6
Compu-Goi Junior Member Join Date: Apr 2021 Posts: 3	I installed the new version, it seems to fix the problem Version 27.20.100.9565, A06 - Fixed the issue where the monitor does not display when it is connected to the system through Dell D6000 dock. - Fixed the issue where the system displays a black screen when you close the lid and restart the system through the external monitor. https://www.dell.com/support/home/en...13-9310-laptop Last edited by Compu-Goi; 05-19-2021 at 05:20 PM. Reason: wrong version number

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05-05-2021, 12:51 PM	#3
mskovrinskie Junior Member Join Date: Mar 2013 Posts: 9	While downgrading to older Intel display drivers does work for me, my system will lockup (still own with high fan speed but screens don't recover on wake). Older drivers just aren't a viable workaround for me. DisplayLink - please work with Intel urgently on a solution for your customers.

05-08-2021, 01:30 PM	#5
billhelm Junior Member Join Date: May 2021 Posts: 2	You may have to uninstall multiple times. I had a lot of issues with a dock reinstall. I thought I had uninstalled all the old drivers, but fragments still remained and it kept reinstalling the bad driver. They provided these instructions https://kb.plugable.com/docking-stat...-driver-update The two keys are to disconnect your internet connection (wired and airplane mode) and keep doing the uninstall device driver process from the device manager until the driver says "Microsoft Basic Display adapter". then you can reinstall the old drivers. In my case, I also had to block windows from updating drivers automatically otherwise it kept forcing the same driver. I used group policy to do so on my Pro copy, there's other ways to do it though.

05-20-2021, 06:28 PM	#7
Rstock Junior Member Join Date: Apr 2021 Posts: 2	Hi - thanks for letting us know. I just downloaded the driver for my XPS from the Dell Homepage and it had the version number Intel-UHD-Graphics-Driver_6YGTD_WIN64_27.20.100.9565_A05 dated May 17th. Everything is working fine now - problem solved!