|
|
|
07-28-2021, 10:07 AM
|
#1 |
|
DisplayLink Tech Support
Join Date: Apr 2020
Posts: 461
|
Hello,
When you say that the device does not show anywhere in Device Manager does it mean that is also does not show as Generic USB Hub under the USB bus? Please open the Device Manager and keep an eye on it while you connect and disconnect the docking station to see if it shows up anywhere under any name. Best regards, Katarzyna
__________________
Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: |
|
|
|
07-28-2021, 04:53 PM
|
#2 |
|
Junior Member
Join Date: Jul 2021
Posts: 3
|
When the Belkin Dock is not plugged in, there are no "Generic USB Hub" entries under "Universal Serial Bus controllers". When the Dock is plugged in there are 3 "Generic" entries. Here are their hardware ID values:
○ Universal Serial Bus controllers § Generic USB Hub □ USB\VID_0BDA&PID_5411&REV_0101 □ USB\VID_05E3&PID_0610&REV_3298 □ USB\VID_0BDA&PID_5411&REV_0002 Kent |
|
|
|
|
07-29-2021, 10:25 AM
|
#3 |
|
DisplayLink Tech Support
Join Date: Apr 2020
Posts: 461
|
Hello,
Can you tell me what is the exact model of the docking station? None of the PID's match DispkayLink - ours should start with USB\VID_17E9&PID_XXXX. Which could mean that it is not a DisplayLink powered device.
__________________
Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: |
|
|
|
|
07-29-2021, 03:00 PM
|
#4 |
|
Junior Member
Join Date: Jul 2021
Posts: 3
|
The device is a Belkin Dual Display USB-C Dock.
The Belkin support page here says that it requires DisplayLink drivers. Also, the device did not work with my Mac until I installed the DisplayLink drivers. https://www.belkin.com/us/support-ar...icleNum=317395 Kent Last edited by IonicK; 07-29-2021 at 03:02 PM. Reason: forgot link |
|
|
|
 |
| Tags |
| belkin |
| Thread Tools | Search this Thread |
| Display Modes | |
|
|
Hybrid Mode
