Virtual Backgrounds problem with DisplayLink powered USB-C Dock

KatarzynaCzaja · 08-31-2021, 12:16 PM

Hello,

Thank you for reaching out!

This is not a known issue. If you wish to investigate it further we can check from our side feedback from the driver - we will need you to gather logfiles to do that: How Can I Report Windows Issues To DisplayLink?

Can you also tell me if you see the device disconnecting and connecting in the Device Manager when this happens?
Can you see any errors in Event Viewer regarding those issues?

For speedy support you can email us the link to this thread along with the logfiles and responses to: technical-enquiries@synaptics.com

Best Regards

08-31-2021, 12:16 PM	#2
KatarzynaCzaja DisplayLink Tech Support Join Date: Apr 2020 Posts: 461	Hello, Thank you for reaching out! This is not a known issue. If you wish to investigate it further we can check from our side feedback from the driver - we will need you to gather logfiles to do that: How Can I Report Windows Issues To DisplayLink? Can you also tell me if you see the device disconnecting and connecting in the Device Manager when this happens? Can you see any errors in Event Viewer regarding those issues? For speedy support you can email us the link to this thread along with the logfiles and responses to: technical-enquiries@synaptics.com Best Regards __________________ Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: Where to download the latest Windows drivers How to clean up a corrupted installation How to report Windows issues to DisplayLink for a speedy resolution How to report macOS issues to DisplayLink for a speedy resolution

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