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09-01-2021, 06:18 PM
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#1 |
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Junior Member
Join Date: Aug 2021
Posts: 9
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Hello,
The problem is very similar to the one I've described in this thread: https://www.displaylink.org/forum/sh...ad.php?t=67840 Which and how many monitor outputs are you using? |
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09-01-2021, 09:00 PM
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#2 |
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Junior Member
Join Date: Mar 2014
Posts: 12
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Yes it does seem similar. I'm using the DVI output and my monitor has a DVI input so no adaptors in the middle. I note you also experienced the problem over HDMI.
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09-01-2021, 09:11 PM
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#3 |
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Junior Member
Join Date: Aug 2021
Posts: 9
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Do you know the chipset model of your device? Which device is?
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09-02-2021, 08:13 AM
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#4 |
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Junior Member
Join Date: Mar 2014
Posts: 12
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It's a Toshiba dynadock U3.0, I don't know the chipset but from what I can see in the log files I have the hardware ID details from System_Details:
Code:
dynadock U3.0 USB\VID_17E9&PID_4305&REV_3015&MI_00 dynadock Ethernet USB\VID_17E9&PID_4305&REV_3015&MI_05 dynadock U3.0 USB\VID_17E9&PID_4305&REV_3015&MI_01 dynadock Audio USB\VID_17E9&PID_4305&REV_3015&MI_02 USB Composite Device USB\VID_17E9&PID_4305&REV_3015 |
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09-02-2021, 09:21 AM
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#5 |
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Junior Member
Join Date: Aug 2021
Posts: 9
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Hello, it seems the chipset is identical: DL-3900
https://www.tweaktown.com/reviews/47...iew/index.html I would suggest to replace the cable. Haven't you got a DVI-VGA adapter and a VGA cable? |
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09-02-2021, 02:47 PM
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#6 |
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Junior Member
Join Date: Mar 2014
Posts: 12
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Both display and dock have HDMI ports so I'll try that. Have you had any success opening the log files, they look encrypted or something?
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09-02-2021, 02:57 PM
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#7 |
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Junior Member
Join Date: Aug 2021
Posts: 9
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Hi, I think only forum admins can download zipped logfiles.
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