Displaylink no longer detecting monitor after Monterey 12.2 update

tommiy · 12-15-2021, 08:11 AM

Its not the MAC if it is a M1 as it was sold with only a single external monitor support. Its the need for 3rd party drivers to try and support a second monitor and the fact that you need to not update until after Displaylink provide a driver for the released version.

BDilly · 12-15-2021, 08:13 PM

Quote:

Originally Posted by tommiy

Its not the MAC if it is a M1 as it was sold with only a single external monitor support. Its the need for 3rd party drivers to try and support a second monitor and the fact that you need to not update until after Displaylink provide a driver for the released version.

It is the new Mac M1 Pro, I understand it has support for 2 monitors now, however when I plug both into my docking station, it doesn't work. It only work when I have 1 DisplayPort plugged into my docking station, and the other HDMI into the Mac itself.

tommiy · 12-15-2021, 08:15 PM

Get a thunderbolt dock or a USB-C docking adapter. For a pro you do not need displaylink. Its just creating problems.

wessen123 · 12-17-2021, 10:23 AM

Any solution for this? This update downgraded my home office efficiency dramatically!

In my case it does not work for 12.1 btw. Using: Belkin USB-C Dual Display Docking Station USB 3.2 Gen 1 and MacBook Pro 14" (2021)

JakubDabrowski · 12-17-2021, 11:34 AM

Dear users,

Thank you for your feedback!

Please be aware that every dock/adapter + host machine configuration is different and some issues may occur and look the same but the source of a problem may differ.

For example, Dell WD19TBS docking station as one of you have informed is not a DisplayLink powered docking station. Simply speaking, it doesn't use our chipset so our software is not needed.

For other problems, please write a separate email to us ( technical-enquiries@synaptics.com ) and describe your issue with attached log files which you can gather with this guide.

Thanks to it, we will be able to answer you directly and verify each case separately.

Kind regards,
Jakub

wessen123 · 12-17-2021, 12:11 PM

Quote:

Originally Posted by JakubDabrowski

Dear users,

Thank you for your feedback!

Please be aware that every dock/adapter + host machine configuration is different and some issues may occur and look the same but the source of a problem may differ.

For example, Dell WD19TBS docking station as one of you have informed is not a DisplayLink powered docking station. Simply speaking, it doesn't use our chipset so our software is not needed.

For other problems, please write a separate email to us ( technical-enquiries@synaptics.com ) and describe your issue with attached log files which you can gather with this guide.

Thanks to it, we will be able to answer you directly and verify each case separately.

Kind regards,
Jakub

Thank you, Jakub. Hopefully you and your team are able to provide me with necessary support.

Fuuzy_Dunlop · 12-17-2021, 12:43 PM

Have a M1 Air M1, Dell D6000 and am running the 1.6 Beta and upgrading to 12.1 actually fixed the two issues I was having:

My Displaylink connected monitor is now consistently re-enabling when I wake the PC from sleep (running 1 USB-C to Displaylink monitor + Displaylink monitor from D6000). Prevsiouly it almost never worked without reconnecting the USB connection to the dock
Ethernet on my D6000 wouldn't work after waking from sleep and that seems to be fixed as well.

tmcashan · 02-01-2022, 01:13 PM

I have submitted a request with the debug file.

2 of my 4 monitors no longer work after upgrading to 12.2.

SlappyMcPhee · 01-31-2022, 05:20 PM

I am running into the same issue. I have a Dell Docking Station with Displayport to Displayport with my LG UltraGear monitor. This is VERY frustrating as it impacts my ability to work heavily. I installed the 1.6 version as I saw some people online state that got things working for them again, but for me the Manager just says that there is no DisplayLink enabled monitor attached. I am also not having any luck with USB peripherals.

UPDATE:

OMG. This is just silly…lol. I had tried rebooting, etc with the latest software from DL, but I didn't do the quintessential did you try unplugging it and plugging it back in. It now is working.

giovanknee · 01-01-2022, 02:31 AM

I am running a MacBook Air (2019) and using 4 monitors and have had to reinstall the drivers after upgrading to Monterey...

Also tried a friend's Air (2020) with M1 chip and got the 4 monitors running in a short time. I had to make sure I had the recent DisplayLink drivers 1.6 and the USB hub drivers for monitors 3 and 4.

I am using the Wavlink USB hubs. My MacBook Air(2019) has lag, CPU (i5 Intel) seems to be struggling but the M1 (2020) was working well and much faster, the CPU seemed to handle the load better but the GPU seemed to get more stress, however the M1 seems to run really well.

No gaming for me, I only use Browsers, MS Office, 2 stock trading platforms, Email...

12-17-2021, 10:23 AM	#4
wessen123 Junior Member Join Date: Dec 2021 Posts: 2	Any solution for this? This update downgraded my home office efficiency dramatically! In my case it does not work for 12.1 btw. Using: Belkin USB-C Dual Display Docking Station USB 3.2 Gen 1 and MacBook Pro 14" (2021) Last edited by wessen123; 12-17-2021 at 11:10 AM.

12-17-2021, 11:34 AM	#5
JakubDabrowski DisplayLink Tech Support Join Date: Jan 2020 Location: Katowice, Poland Posts: 268	Dear users, Thank you for your feedback! Please be aware that every dock/adapter + host machine configuration is different and some issues may occur and look the same but the source of a problem may differ. For example, Dell WD19TBS docking station as one of you have informed is not a DisplayLink powered docking station. Simply speaking, it doesn't use our chipset so our software is not needed. For other problems, please write a separate email to us ( technical-enquiries@synaptics.com ) and describe your issue with attached log files which you can gather with this guide. Thanks to it, we will be able to answer you directly and verify each case separately. Kind regards, Jakub __________________ Jakub Dabrowski DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

12-17-2021, 12:43 PM	#7
Fuuzy_Dunlop Junior Member Join Date: Dec 2021 Posts: 2	Have a M1 Air M1, Dell D6000 and am running the 1.6 Beta and upgrading to 12.1 actually fixed the two issues I was having: My Displaylink connected monitor is now consistently re-enabling when I wake the PC from sleep (running 1 USB-C to Displaylink monitor + Displaylink monitor from D6000). Prevsiouly it almost never worked without reconnecting the USB connection to the dock Ethernet on my D6000 wouldn't work after waking from sleep and that seems to be fixed as well.

01-01-2022, 02:31 AM	#10
giovanknee Junior Member Join Date: Jan 2022 Posts: 4	4 monitors MB Air(2019) and M1(2020) I am running a MacBook Air (2019) and using 4 monitors and have had to reinstall the drivers after upgrading to Monterey... Also tried a friend's Air (2020) with M1 chip and got the 4 monitors running in a short time. I had to make sure I had the recent DisplayLink drivers 1.6 and the USB hub drivers for monitors 3 and 4. I am using the Wavlink USB hubs. My MacBook Air(2019) has lag, CPU (i5 Intel) seems to be struggling but the M1 (2020) was working well and much faster, the CPU seemed to handle the load better but the GPU seemed to get more stress, however the M1 seems to run really well. No gaming for me, I only use Browsers, MS Office, 2 stock trading platforms, Email...

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12-15-2021, 08:11 AM	#1
tommiy Member Join Date: Mar 2018 Posts: 92	Its not the MAC if it is a M1 as it was sold with only a single external monitor support. Its the need for 3rd party drivers to try and support a second monitor and the fact that you need to not update until after Displaylink provide a driver for the released version.

12-15-2021, 08:15 PM	#3
tommiy Member Join Date: Mar 2018 Posts: 92	Get a thunderbolt dock or a USB-C docking adapter. For a pro you do not need displaylink. Its just creating problems.

02-01-2022, 01:13 PM	#8
tmcashan Junior Member Join Date: Jan 2022 Posts: 2	I have submitted a request with the debug file. 2 of my 4 monitors no longer work after upgrading to 12.2.

01-31-2022, 05:20 PM	#9
SlappyMcPhee Junior Member Join Date: Jan 2022 Posts: 2	I am running into the same issue. I have a Dell Docking Station with Displayport to Displayport with my LG UltraGear monitor. This is VERY frustrating as it impacts my ability to work heavily. I installed the 1.6 version as I saw some people online state that got things working for them again, but for me the Manager just says that there is no DisplayLink enabled monitor attached. I am also not having any luck with USB peripherals. UPDATE: OMG. This is just silly…lol. I had tried rebooting, etc with the latest software from DL, but I didn't do the quintessential did you try unplugging it and plugging it back in. It now is working.