Dell D6000, Displayport has stopped working after 6 months

[jccarmichael]

My Dell Dock D6000 has been working just fine for about 8 months, but upon startup two days ago it's as if the display ports don't even exist. I keep everything plugged into the dock, and it never moves. My Dell XPS 13 9380 laptop stays plugged into the dock most of the time, and I occasionally disconnect it to take it to another part of the house. I've never experienced these issues with this arrangement.

Device manager doesn't see any display ports. The laptop seems to "think" everything is fine. I'm getting USB activity through the dock, just not any signal out through the display ports, each of which has a Dell monitor plugged into it.

I'm running Windows 10. I recently had several updates complete, but everything was working after them. I have verified that my dock has the most up to date firmware, and my laptop is fully updated (including bios and drivers). I'm desperately in need of a solution.

[YannickAaron]

I am literally encountering the same problem on Mac. Was working fine for the last 7 Months, suddenly stopped working. Tried different devices, even my old windows laptop...nothing. Also none of them seems to recognise the device, what is odd considering that the update software for the firmware on the windows laptop does...

[Timb23]

Have what seems to be the same problem (also posted in a different thread but with no responses). I have a D6000 that powers up, outputs power, can be firmware updated, but is not detected on multiple computers (Windows and Mac) despite all drivers being installed

[KatarzynaCzaja]

Hello,

Please keep in mind that each of the cases most likely has a different root cause therefore each case has to be reviewed individually. We encourage you to contact our support directly by sending an email to technical-enquiries@synaptics.com with detailed problem description and logfiles. To do that follow this article:
How can I report Windows issues to DisplayLink?

Thank you,
Katarzyna

[dalick]

Hi, regarding my original post - it turned out to be a hardware issue with the DP ports.
I got my docking station replaced by the store where i bought it.

[lerdaed]

Mine also stopped working after update to Ventura 13.1
I reinstalled everything and also gave it the required permissions but still no luck.

I've read somewhere else that the firmware update to version "A03" could help. However this firmware has been removed from the official DELL website and I can't find it.
If anyone has this exact version of firmware for D6000, can you send it to me in PM?
The filename is: Dock_D6000_FW_Updater_A03_T8Y8T.exe

Thanks

[Frugality3758]

I have the same problem with one out of 2 D6000 Docks

Suddenly it stopped working after working fine for more than 2 years now.
Mac OS Sonoma 14.1
DL Manager 1.10

but also not working with my Lenovo X13 and Windows 11

Both machines work fine with another D6000 connected to the same screens ( We have the exact same setup twice.)

Firmware was updated to A04, still no luck.

[Askpte]

Hello from 2024, did you find a solution ? Same thing for my DELL D6000 too