Windows 8 issues - USB display adapter

[hba]

Originally Posted by Wim

The Device manager just shows the version of the USB video driver, which is a small part of the DisplayLink software installed, and doesn't always change between releases. The Core software version is the one you want to ensure is correct (and it is).

The logs don't show the issue, as the software hasn't started as it needs a reboot. We need to see what is logged during the flashing to check what is causing it in the logs. It might be possible to stop the flashing by stopping the DisplayLink service after the problem occurs.

Thanks

Wim

Hello Wim,

After numerous logging off and back on I succeeded in running the support tool. Support file is attached.

Regards Henrik

[Wim]

Originally Posted by hba

Hello Wim,

After numerous logging off and back on I succeeded in running the support tool. Support file is attached.

Regards Henrik

The logs show a lot of mode changes from Actual Multiple Montiors. Can you see if the problem still occurs if AMM is uninstalled?

Also, do you get any the events in Windows Events saying: “The Desktop Window Manager has encountered a fatal error (0x8898008d)”?

Thanks

Wim

[hba]

Originally Posted by Wim

The logs show a lot of mode changes from Actual Multiple Montiors. Can you see if the problem still occurs if AMM is uninstalled?

Also, do you get any the events in Windows Events saying: “The Desktop Window Manager has encountered a fatal error (0x8898008d)”?

Thanks

Wim

Hi Wim,

No, uninstalling AMM, sadly, doesn't do the trick ;-(

I have a few 0x8898008d events, but the latest was back at December 31, 2012. Others were on December 8 and 13, November 23, October 28 (4 incidents).

Edit 19-02-2013:
The problem seems to be centered around the service DisplayLinkService (DisplayLinkManager.exe). If I disable this service (it sometimes apparently disables automatically?) and then start it up, all the flashing and log off occurs. The tray-icon never shows up.

I have attached a new set of support-files, I don't know if its any help.

Regards

Henrik

[warja]

Ok, I install this file: DisplayLink_7.1M1.exe

I get two new directories:

C:\Program Files\DisplayLink Core Software (~40mb)
C:\Program Files\DisplayLink Graphics (~12kb, practically empty)

The following device is listed in Device Manager:

USB Display Adapters - Polaris2 USB Dock (version 7.0.41409.0)

Plug in the Dynadock V and get constant flashing. Have uninstalled and reinstalled more times than I can remember, have tried running as admin, have updated every driver on my laptop, run the install with antivirus disabled and enabled, no change.

I'm concerned about the empty Displaylink Graphics directory, and possibly the driver version.

Any ideas?

Jason