First monitor is detected but doesn't turn on

ksmith · 06-03-2022, 01:19 PM

Yes. The monitors are plugged into the KVM switch and then plugged into the StarTech hub.

If I bypass the KVM switch completely and plug the monitors into the StarTech hub directly, everything works as expected.

ksmith · 06-06-2022, 01:57 PM

For right now, I don't necessarily suspect the hub, but rather the KVM switch. I have completely bypassed the KVM switch for now and everything works correctly. If there's any ideas on what I can/should try, let me know.

KatarzynaCzaja · 06-08-2022, 08:21 AM

Can you please gather logfiles for further analysis?
The instructions are available here: How To Report Macos Issues To Displaylink
I would like you to ensure that you are running the Support Tool when you are conneted to the KVM switch with your Mac.
Thank you.

06-08-2022, 08:21 AM	#3
KatarzynaCzaja DisplayLink Tech Support Join Date: Apr 2020 Posts: 461	Can you please gather logfiles for further analysis? The instructions are available here: How To Report Macos Issues To Displaylink I would like you to ensure that you are running the Support Tool when you are conneted to the KVM switch with your Mac. Thank you. __________________ Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: Where to download the latest Windows drivers How to clean up a corrupted installation How to report Windows issues to DisplayLink for a speedy resolution How to report macOS issues to DisplayLink for a speedy resolution

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06-03-2022, 01:19 PM	#1
ksmith Junior Member Join Date: Jun 2022 Posts: 3	Yes. The monitors are plugged into the KVM switch and then plugged into the StarTech hub. If I bypass the KVM switch completely and plug the monitors into the StarTech hub directly, everything works as expected.

06-06-2022, 01:57 PM	#2
ksmith Junior Member Join Date: Jun 2022 Posts: 3	For right now, I don't necessarily suspect the hub, but rather the KVM switch. I have completely bypassed the KVM switch for now and everything works correctly. If there's any ideas on what I can/should try, let me know.