Doesn't detect Dell D6000

KatarzynaCzaja · 08-19-2022, 11:20 AM

Hello

The docking station is not detected at all by either computer (Windows and Mac) and you do not hear the connection jingle when you connect it?

About the service tag Dell docking stations like TB16, TB18DC, WD19, WD19TB, and WD19DC have a Service Tag or Express Service Code. Other Dell docking stations can be identified by technical support using the Dell order number - as per Dell Support Page

The D6000 doesn't have service tag so I believe order number will be sufficient.

08-19-2022, 11:20 AM	#2
KatarzynaCzaja DisplayLink Tech Support Join Date: Apr 2020 Posts: 461	Hello The docking station is not detected at all by either computer (Windows and Mac) and you do not hear the connection jingle when you connect it? About the service tag Dell docking stations like TB16, TB18DC, WD19, WD19TB, and WD19DC have a Service Tag or Express Service Code. Other Dell docking stations can be identified by technical support using the Dell order number - as per Dell Support Page The D6000 doesn't have service tag so I believe order number will be sufficient. __________________ Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: Where to download the latest Windows drivers How to clean up a corrupted installation How to report Windows issues to DisplayLink for a speedy resolution How to report macOS issues to DisplayLink for a speedy resolution

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