GUC2015v Win10 code 10 no activity

[starrysky]

Originally Posted by KatarzynaKowalczyk

Hello,

Can you please gather logfiles following this FAQ
How can I report Windows issues to DisplayLink?
And send them to technical-enquiries@synaptics.com with a short problem description or a link to this forum thread?

Thank you,
Kate

You may have to update your reply email above. In an answer you gave last June to another person, you wrote the relay to that address was failing. It still does. Please don't continue to use an address to a new forum member that is no good still.

[KatarzynaCzaja]

Originally Posted by starrysky

You may have to update your reply email above. In an answer you gave last June to another person, you wrote the relay to that address was failing. It still does. Please don't continue to use an address to a new forum member that is no good still.

Hello,

I see that there is a spelling mistake in the email address you sent your email to. Please make sure to send it to: technical-enquiries@synaptics.com the email you entered is missing one 'i'.

As for the original issue you reported. Does the issue persist just as you originally described it?

[starrysky]

I see you are exactly right in the misspelling on my part. I have tried several times in Outlook or Hotmail to edit the email address or delete the wrong one or put in a correct one from beginning. Seems to be impossible to do that. No editing, no deleting, and a self-correcting utility seems to be active. So I will have to use some other email or give up entirely. Thanks for your help so far.
Starrysky
PS--the issue continues in Win10, but the unit performs just fine in a 2007 era Acer laptop with Vista.

[KatarzynaCzaja]

No problem, I see that your email came through. Our engineers will respond soon. Thank you!