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#8 |
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DisplayLink Tech Support
Join Date: Apr 2020
Posts: 461
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Hello,
As we would have to take a look at each case individually please make sure to gather logfiles and send them along with your detailed problem description here: technical-enquiries@synaptics.com It is best to include the following information: - Did you see specific time/pattern of when the disconnections happen? - Are you losing connection to all peripherals or just some - like monitors, USB devices, audio devices etc.? - Did you test the dock with another computer to see if the issue carries? - Did you check the USB cable and the USB port for damage, dirt etc? Thank you.
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Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: |
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