Issues detecting all monitors with a D6000, MacBook Air M2

[KatarzynaCzaja]

Originally Posted by markverg

Unfortunately, I concur. I'm having the same issue as the issues described above; starting the M2 Air it doens't work anymore. Please advice.

Can you please provide more detail of what you are seeing?

Originally Posted by dvr111

Still an issue for me, months later..

Can you please describe the issue you are having?


NOTE:
We have tested Macs with M2 chip internally and it seems that those do not support Alt-mode technology. Which will result in HDMI not working when using 3 external monitors with Dell D6000 or Dell D6000S.

[gafortiby]

I also have the same problem as OP.
I can use 3 external monitors with D6000 on my MacBook Air M1.
I can only use 2 external monitors with D6000 on my MacBook Air M2.

Originally Posted by KatarzynaKowalczyk

NOTE:
We have tested Macs with M2 chip internally and it seems that those do not support Alt-mode technology. Which will result in HDMI not working when using 3 external monitors with Dell D6000 or Dell D6000S.

Have you tested Macs with M1 chip as well? Does this mean M1 does support Alt-mode since my M1 laptop works fine?

Thanks!

[aadd]

Originally Posted by KatarzynaKowalczyk

Can you please provide more detail of what you are seeing?



Can you please describe the issue you are having?


NOTE:
We have tested Macs with M2 chip internally and it seems that those do not support Alt-mode technology. Which will result in HDMI not working when using 3 external monitors with Dell D6000 or Dell D6000S.

Have you found a solution to this problem? Is there a way to connect 3 monitors with a 2022 Macbook Pro M2 13 inch?

[carolinepixels]

Seems I am having the same issue as the others have posted. I outlined my problem recently in a thread before finding this article. https://displaylink.org/forum/showthread.php?t=68684

Had a working set-up of 3 monitors an on Mac pro M1 mac with D6000, moved to Mac air M2 and now the HDMI port is not detected when both DisplayPorts connected.

This Youtube video evidences that this desired set up is achievable with the Air M2, so it suggests there is an issue with DisplayLink and D6000.

This seems to be a very common issue for people. We'd appreciate a solution as more and more people upgrade their machines this will be come a wider problem for you.

Thanks

[Legge98]

Hi,

looks like it is a problem today as well.
I switched from a M1 to a M2 Pro and discovered the same issue as all above on 2 Dell D6000 Docks.
On both docks the Monitor which is connected via HDMI will not be seen by displaylink driver and is not working.

Now my question: Is it possible to "chain" a displaylink dock? So the idea is to use a HDMI to USB Adapter that supports displaylink and put it between the HDMI Cable (Was is currently connected to the dock) and the D6000 dock.

As example something like this: https://www.amazon.de/Cable-Matters%.../dp/B00BPEV1XK

Would that be possible to get the full functionality of the dock back?

[Viboxing]

Originally Posted by Legge98

Hi,

looks like it is a problem today as well.
I switched from a M1 to a M2 Pro and discovered the same issue as all above on 2 Dell D6000 Docks.
On both docks the Monitor which is connected via HDMI will not be seen by displaylink driver and is not working.

Now my question: Is it possible to "chain" a displaylink dock? So the idea is to use a HDMI to USB Adapter that supports displaylink and put it between the HDMI Cable (Was is currently connected to the dock) and the D6000 dock.

As example something like this: https://www.amazon.de/Cable-Matters%.../dp/B00BPEV1XK

Would that be possible to get the full functionality of the dock back?

I'm facing exactly the same issue and it also only started today?

Was a background update pushed overnight or something?

Please fix this!

[toddtmw]

Not a great workaround, but I am able to get three external monitors by connecting 2 display port monitors (HDMI monitors using a DP to HDMI adapter) to the Dell dock connected to one USB-C port and then plug the third HDMI monitor (through a cheap Amazon USB-C dock) to the other USB-C port.

Works on my M2 Macbook Air, but uses both USB-C/Thunderbolt ports. (Ventura)

[KatarzynaCzaja]

As there are too many reports with various devices we recommend reporting issues to our team directly so we can focus on your case specifically and anwser all questions. Please send us an email to technical-enquiries@synaptics.com.
Thank you.

[bebetobn]

Same here.

Model: MacBook Air M2 2023
macOS: Sonoma 14.0
Dockstation: Dell D6000S (USB-C)
DisplayLink Manager: 1.10

Only 2 out of 3 monitors are working.
Monitor 1: Dell P2422HE - Works via DisplayPort
Monitor 2: Dell P2422H - Works via DisplayPort
Monitor 3: Dell P2422H - Not working via HDMI

When I unplug 1 or 2, then 3 works. But can't get all of them to work at the same time.

[Bah434x]

I moved away from this dock for this reason..

Running the Alogic DX3 now and all works great