Dell D6000 issues with 2 screens MacBook M1

[jimrudd]

Now the 1st screen is all blurry and extended screen is perfectly crisp

ive redone the log files for you

[KatarzynaCzaja]

Hello,

The logfiles show that the two available monitors are running in 1920x1080 resolution, is this correct?
Is this the resolution you would like to use?

As for the logfiles I will need them to be gathered when the monitors are not working - so before you recover from the issue as now I see that everything is working. Also there is a lot of other events in the logfiles that are not related and I would like to narrow down the number of information in the log so please clear/reset those.

Do that while the issue is happening - run the DisplayLink Support Tool and in the upper left top corner of the menu bar you will see Advanced. Expand it and select Clear logs and reset verbosity. After the process finishes if the issue is still ongoing please run the tool to gather the logfiles again. if not, then reproduce the issue.

Thank you

[jimrudd]

Hi

The monitors are 4K that run up to 3840 x 2160 - ive not adjusted the resolution settings

Ive cleared the log on the support tool and run it again - currently screen 1 is blurry and screen 2 is crystal clear for me

ive attached the log files again

Thank you

[jimrudd]

if i change the resolution to 3840 x 2160 everything goes really small on both screens

[jimrudd]

Is there any update on my issues?? Do you have any other suggestions following the additional files I had sent?

Thank you

[KatarzynaCzaja]

We have reached out to this user directly via email and will continue support this way.

[plasticine]

Originally Posted by KatarzynaKowalczyk

We have reached out to this user directly via email and will continue support this way.

OK and did support reach a positive conclusion to jimrudd problem?

I have a very similar setup as him but I'm postponing my upgrade of macOS just because of this issue reported in this thread.

My current setup:

Device: MacBook Pro M1 2020
OS: macOS 12.6.3
DisplayLink manager version: 1.6.1
DisplayLink Device:
Dell D6000S
2 X LG UltraFine Ergo 27UN880-B connected by DisplayPort