Problem with Ventura 13.4

[SwoopN]

Originally Posted by solo-act

Have both of you gone into settings > privacy & security > screen recording
...and moved the slider to make display link active?

Without that, the screens will not disconnect and display anything

Hi,

I have allowed the Screen Recording and DisplayLink still does not recognize my other monitor.
Current setup:
2020 MacBook Pro M1- 16Gb, Ventura 13.4.1
External monitors - Acer KG271(detected, functioning as extended display)
- Dell P2419H
Also, currently using an Anker 5-in-1 Thunderbolt 4 mini dock

I'd love any help to get this fixed.

Thanks all,

[gc134]

Same issue. VT 4500. Worked fine before the 13.4.1 upgrade

[solo-act]

I offered a tip earlier that wasn't helping anyone and now I know why. I bought a new Mac laptop with OS 13.4, the same is happening to me (in clamshell mode and after the 2 external monitors go to "sleep" overnight) where my second display is not being recognized by Displaylink software when I try to "wake up" the screens.

I'll run the display link support tool the next time it happens and report this.

[JLW827]

Originally Posted by solo-act

I offered a tip earlier that wasn't helping anyone and now I know why. I bought a new Mac laptop with OS 13.4, the same is happening to me (in clamshell mode and after the 2 external monitors go to "sleep" overnight) where my second display is not being recognized by Displaylink software when I try to "wake up" the screens.

I'll run the display link support tool the next time it happens and report this.

I'm having the same issue. As soon as my MacBook Air goes to sleep, the monitors will not wake back up. I have to unplug the USB-C cable, turn off the power to the port, then turn everything back on. It's super frustrating.
=

[solo-act]

Originally Posted by JLW827

I'm having the same issue. As soon as my MacBook Air goes to sleep, the monitors will not wake back up. I have to unplug the USB-C cable, turn off the power to the port, then turn everything back on. It's super frustrating.
=

I have to power cycle my dock as well. Just had to do it again so I ran their logger app and emailed the log to their support. Here's the link for doing that.

https://support.displaylink.com/know...to-displaylink

[solo-act]

Update:

Not sure if this helps anyone -- Daniel from support got back and recommended these steps but didn't say if they actually solve the problem or if they're just a workaround. I did them and it has cleared up the issue FOR NOW.

1. download the DisplayLink Support Tool available here
3. log into your computer.
4. Run the DisplayLink Support Tool.
5. In top menu bar, click on Advanced and select Reset Screen Layout:
6. If needed, go to Mac settings and reconfigure your display layout

Daniel also created an internal complaint for the problem so DisplayLink techs can try to solve it asap.

[solo-act]

Yesterday's support person said DisplayLink techs do not know why external monitors are not coming up. I'm guessing the more logs we can send them, the better our chances.

[hufflefluff]

link to support tool is missing ... can you pls repost

Originally Posted by solo-act

Update:

Not sure if this helps anyone -- Daniel from support got back and recommended these steps but didn't say if they actually solve the problem or if they're just a workaround. I did them and it has cleared up the issue FOR NOW.

1. download the DisplayLink Support Tool available here
3. log into your computer.
4. Run the DisplayLink Support Tool.
5. In top menu bar, click on Advanced and select Reset Screen Layout:
6. If needed, go to Mac settings and reconfigure your display layout

Daniel also created an internal complaint for the problem so DisplayLink techs can try to solve it asap.

[ag-town]

I am also having this problem. I did steps 1 through 4 and sent the log to support but I am not sure how to do step 5. Where is the "Advanced" button you used to reset the screen layout? I would like to use this even as a workaround until they fix the underlying problem. Thanks!!

Originally Posted by solo-act

Update:

Not sure if this helps anyone -- Daniel from support got back and recommended these steps but didn't say if they actually solve the problem or if they're just a workaround. I did them and it has cleared up the issue FOR NOW.

1. download the DisplayLink Support Tool available here
3. log into your computer.
4. Run the DisplayLink Support Tool.
5. In top menu bar, click on Advanced and select Reset Screen Layout:
6. If needed, go to Mac settings and reconfigure your display layout

Daniel also created an internal complaint for the problem so DisplayLink techs can try to solve it asap.