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Old 09-11-2023, 09:22 AM   #1
KatarzynaCzaja
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Hello,

Thank you for reporting the issues, we would like to take a further look into the issues you are having after update. So if possible, provide us with a detailed problem description and also please gather logfiles that will show us feedback from the driver. The instructions on how to gather the logfiles can be found here: How to report macOS issues to DisplayLink

Then please send the files to our support directly: technical-enquiries@synaptics.com
Or attach them to your response.
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Old 09-13-2023, 04:59 PM   #2
derekcrosslu
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Hello

Does anyone know if this issue was resolved?
I want to upgrade to Ventura 13.5.2 but I am unsure if I would experience this issue once I upgrade.

Thank you
Donald
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Old 09-14-2023, 03:54 PM   #3
SapperD
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Default Piling on...

I am also having the same issue. MacBook Air M1, using a minisopuru docking station to two displays. In my case the same display will not activate...getting a "No signal" message on the display, while the other display works fine (as it has been for months). Started when I updated to Ventura 13.5.2 a short while ago. I do disconnect frequently to take my Mac on the road. I've verified there are no issues with my displays or cables. I do not use wireless for the displays...HDMI cables into the minisopuru and USB C from the minisopuru into my Mac.
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Old 09-22-2023, 03:24 PM   #4
ricardosilva89
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Default Similar problem in Ventura13.6

Hi,
I am having an issue with my two screens.
They keep turning off and on every few minutes. Can you help me with this? I have attached the results of the DisplayLink Support tools.
Attached Files
File Type: zip DisplayLinkInfo_Output_20230922_155824.zip (4.98 MB, 0 views)
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