Docking station repeatedly losing connection

Richard0312 · 10-06-2023, 12:57 PM

When I try to run the driver update I get a "DisplayLink Graphics is already up to date" message. Power settings for USB3 and PCI Express are already turned off for both plugged in and on battery. Have rebooted laptop several times - still keeps happening.

Gabe · 10-09-2023, 02:00 PM

Hi,
We have the same problem with* our docks

if we* uninstall*the displaylink drivers
https://www.synaptics.com/products/d...lation-cleaner
and install the drivers from januari the problem seems to disappear.
https://www.synaptics.com/products/d...nloads/windows

but after a reboot or a disconnect the problem returns. Our device uses a DL3900 chipset.
We have 3+ docks and they all have the same problems with windows 11 notebooks windows 10 have no problems with these docks.

KatarzynaCzaja · 10-10-2023, 12:10 PM

Quote:

Originally Posted by Richard0312

When I try to run the driver update I get a "DisplayLink Graphics is already up to date" message. Power settings for USB3 and PCI Express are already turned off for both plugged in and on battery. Have rebooted laptop several times - still keeps happening.

Can you please run our Installation Cleaner to make sure that there are no lefovers from previous installs that could cause issues?

Follow this article to do so: Cannot upgrade or uninstall DisplayLink software
Then try to install the most recent driver again.

Quote:

Originally Posted by Gabe

Hi,
We have the same problem with* our docks

if we* uninstall*the displaylink drivers
https://www.synaptics.com/products/d...lation-cleaner
and install the drivers from januari the problem seems to disappear.
https://www.synaptics.com/products/d...nloads/windows

but after a reboot or a disconnect the problem returns. Our device uses a DL3900 chipset.
We have 3+ docks and they all have the same problems with windows 11 notebooks windows 10 have no problems with these docks.

Would you be able to provide us with logfiles gathered right after the issue happens on one of the docks and computers?
How can I report Windows issues to DisplayLink?

Also, did you have a chance to check the PCIe LSPM and USB 3 Link PM from my above post?

Gabe · 10-11-2023, 07:18 AM

Hi,

see my attached display logs.
and my USB power is turned off.

Hope you can help.

Gabe · 10-17-2023, 09:46 AM

Hi,

as an attachment the log files from a colleague with the same problems

10-09-2023, 02:00 PM	#2
Gabe Junior Member Join Date: Oct 2023 Posts: 3	the same problem Hi, We have the same problem with* our docks if we* uninstallthe displaylink drivers https://www.synaptics.com/products/d...lation-cleaner and install the drivers from januari the problem seems to disappear. https://www.synaptics.com/products/d...nloads/windows but after a reboot or a disconnect the problem returns. Our device uses a DL3900 chipset. We have 3+ docks and they all have the same problems with windows 11 notebooks windows 10 have no problems with these docks. Last edited by Gabe; 10-10-2023 at 11:56 AM.*

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10-06-2023, 12:57 PM	#1
Richard0312 Junior Member Join Date: Oct 2023 Posts: 4	When I try to run the driver update I get a "DisplayLink Graphics is already up to date" message. Power settings for USB3 and PCI Express are already turned off for both plugged in and on battery. Have rebooted laptop several times - still keeps happening.