Mac Mini with Television - no display detected

MichaelF · 11-13-2023, 12:01 PM

Thank you AlbanRampon,
Understood about the PID. To be clear the System Report shows:
USB2.0 Hub ProductID 0x2817
VendorID 0x2109 (VIA Labs, Inc)
Then as subentries:
Bose Videobar VB1
Product ID: 0xa213
Vendor ID 0x05a7 (Bose Corporation)
and
Bose Videobar VB1
Product ID: 0xa213
Vendor ID 0x05a7 (Bose Corporation)

I'm guessing these are the speaker and camera connection. There is no indication that there is a video output recognised. the vendor ID 0x17e9 does not appear in the System Report at all.

Further to the issue of video control chip being disabled by default in the Bose, I understand that - however I am unable to access the Bose device via Bose's 'Sidebar Configuration' app - it is unable to locate the device. Specifically, it gives the error 'Cannot find camera'.

If I connect the television directly to the Mac Mini, there is video output and the speakers and camera function, however I cannot control zoom or any of the other features of the camera.

I made sure I'm using the HMDI cable and the USB-C cable that came with the Videobar.

AlbanRampon · 11-22-2023, 08:44 PM

Hello Michael,

I'm afraid I don't have the tools or knowledge for that part of the Bose product.
It would be best to reach out to them to solve the app connection issue.
Then, if after enabling the function, the chip still doesn't appear on the USB bus, then there's a definite problem with the product.

Regards,
Alban

MichaelF · 11-23-2023, 09:24 AM

After a great deal of messing around, I found out that the issue was that I had plugged in the USB-C cable too early....

These are the steps I took to get it to appear, in case anyone else ever has this issue:
- Turned off everything - television, Mac Mini, VB1.
- Unplugged USB from the back of the Mac Mini to VB1
- Powered on Mac Mini, logged into the admin account
- Powered on the VB1, waited for green light to show on the front of it
- Plugged USB-C into back of Mac Mini

It appeared! All working now.
I could not find anywhere in the documentation that you had to wait for the green light to show on the VB1....

Anyway, we're up and running - thanks for your help, all.

11-22-2023, 08:44 PM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello Michael, I'm afraid I don't have the tools or knowledge for that part of the Bose product. It would be best to reach out to them to solve the app connection issue. Then, if after enabling the function, the chip still doesn't appear on the USB bus, then there's a definite problem with the product. Regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

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11-13-2023, 12:01 PM	#1
MichaelF Junior Member Join Date: Nov 2023 Posts: 3	Thank you AlbanRampon, Understood about the PID. To be clear the System Report shows: USB2.0 Hub ProductID 0x2817 VendorID 0x2109 (VIA Labs, Inc) Then as subentries: Bose Videobar VB1 Product ID: 0xa213 Vendor ID 0x05a7 (Bose Corporation) and Bose Videobar VB1 Product ID: 0xa213 Vendor ID 0x05a7 (Bose Corporation) I'm guessing these are the speaker and camera connection. There is no indication that there is a video output recognised. the vendor ID 0x17e9 does not appear in the System Report at all. Further to the issue of video control chip being disabled by default in the Bose, I understand that - however I am unable to access the Bose device via Bose's 'Sidebar Configuration' app - it is unable to locate the device. Specifically, it gives the error 'Cannot find camera'. If I connect the television directly to the Mac Mini, there is video output and the speakers and camera function, however I cannot control zoom or any of the other features of the camera. I made sure I'm using the HMDI cable and the USB-C cable that came with the Videobar.

11-23-2023, 09:24 AM	#3
MichaelF Junior Member Join Date: Nov 2023 Posts: 3	After a great deal of messing around, I found out that the issue was that I had plugged in the USB-C cable too early.... These are the steps I took to get it to appear, in case anyone else ever has this issue: - Turned off everything - television, Mac Mini, VB1. - Unplugged USB from the back of the Mac Mini to VB1 - Powered on Mac Mini, logged into the admin account - Powered on the VB1, waited for green light to show on the front of it - Plugged USB-C into back of Mac Mini It appeared! All working now. I could not find anywhere in the documentation that you had to wait for the green light to show on the VB1.... Anyway, we're up and running - thanks for your help, all.