DisplayLink device can't see my 2nd monitor

[Bah434x]

Originally Posted by SurlsMSU

I've just installed a new Anker 563 USB-C Docking Station to connect 2 external monitors to my MacBook Air M1 2020 laptop. I downloaded the latest DL Manager software, and assured I am updated MacOS software (Sonoma 14.1.1).

Monitor 1 is plugged into the displayport port and is working fine. Monitor 2 is plugged into the HDMI port (I've tried both 2K and 4K ports) but is not seen by the device.

Both monitors have only displayport ports. The first is connected displayport to displayport. The second is connected displayport to HDMI. Is this the issue?

Display port to HDMI requires an "Active" adapter do you have one of these connected to convert the signal.?

Also have you given the DisplayLink software privacy rights enabled for screen recoding.?