Issues with Zoom Screen Sharing

[amgz5]

I'm on Sonoma 14.3.1 and Zoom 5.17.11

I have 2 monitors plugged in and use my computer in clamshell mode. Typically within ~5 minutes of sharing my Chrome window over zoom, both external monitors freeze (not just the chrome window but entire monitor).

[bdubslo]

Originally Posted by amgz5

I'm on Sonoma 14.3.1 and Zoom 5.17.11

I have 2 monitors plugged in and use my computer in clamshell mode. Typically within ~5 minutes of sharing my Chrome window over zoom, both external monitors freeze (not just the chrome window but entire monitor).

I am having the same issue. Will add that audio still works, but screens are completely frozen. Have to unplug from dock, at which point zoom crashes and have to go back in.

[lmayer952]

Experienced it twice since updating Zoom yesterday. Both monitors freeze while sharing my screen on Zoom.

[heyman]

My screen freezes too. I have to disconnect from my external monitors completely in order to share my screen.

I've downloaded version 1.9 to see if that fixes things.

[amgz5]

I wrote into support on Friday; will keep this thread updated if/when they get back to me

[amgz5]

Support was super helpful and resolved the issue via the steps below:

1. Please download the DisplayLink Support Tool available here
2. Disconnect your docking station from your computer
3. Run the DisplayLink Support Tool.
4. Then select Advanced in the left top corner of your top menu bar and once expanded, select Reset Screen Layout
5. Then restart the machine, connect dock again and check if you still have the freeze issues.

[fleiscpx]

I am having the same issue. Unfortunately the steps posted by amgz5 did not work for me. I am going to create a support case as well.

[aardWolf]

I sent an email to technical-enquiries@synaptics.com about this, but I was able to get a crash report in the Console of a process called replayd which is responsible for screen recording. I sent the log in.

I also have been able to trigger this issue at will by manually killing the replayd process from the terminal while screen sharing in Zoom.

Quitting the DisplayLink Manager software (from the system bar on my laptop screen while locked up) then reopening makes the screens start working again. I'm looking into a way to restart DisplayLink Manager in a quicker manner until we have a proper fix.

I'm also keeping up with this issue on the Zoom board here:
https://community.zoom.com/t5/Meetin...cOS/m-p/172288

[bekkahc20]

I have also been experiencing this in for multiple users in our environment. I am testing the instructions from amgz5 to see if it will resolve.

I, however, have also seen the issue in Slack Huddles when screen sharing.

Typically, I will only be able to screen share for no more than a minute or two without my screens freezing. After following the steps from amgz5 I have been on a Zoom screen share for ~10 mins. Hopefully, this is the fix....

[bekkahc20]

Well, issue is back. I have pulled the crash logs and Zoom logs and opening a ticket with Zoom.