Issues with Zoom Screen Sharing

[DanielSznicer]

Originally Posted by bjackson00

Ever since I updated to a certain version of macOS Sonoma, I have had issues with my external displays freezing while sharing my screen. I have gone to what seems like the end of the world to prevent this including the following:

1. Restart my computer
2. Fresh install of Zoom
3. Update my DisplayLink Manager to the latest version
4. Turn off hardware acceleration in Zoom settings

I have a Plugable dock that is connected to 2 external displays via HDMI. I have attached some of my system information to see if anyone else notices something I haven't.

Attachment 4471

Attachment 4472

Hello,

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com
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